Carlos Arredondo
Patterson,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collision Estimator
Alfred Matthews Turlock Collision
02.2025 - Current
- Work with customers and coworkers to help restore vehicles to pre-accident condition.
- Prepare repair estimates using our collision estimating software to present to customers and insurance companies.
- Submit necessary paperwork to insurance companies.
- Review all paperwork and supplemental insurance billing and prepare final paperwork for customers.
- Inspect completed vehicles to ensure that repairs meet our high company standards.
- Review final paperwork and go over vehicle with customers when they pick up their vehicle.
- Reviewed vehicle damage reports and conducted thorough inspections for estimation accuracy.
- Trained junior estimators on best practices for estimating processes and customer interactions.
Parts Manager
Crash Champions
08.2023 - 01.2025
- Receive and check-in orders delivered by vendors.
- Inspect product and insure invoice is billed correctly.
- Mirror match new parts to damaged parts on vehicle vehicle and distribute parts to assigned technician.
- Post invoices into system and make payment depending on vendor terms.
- Create returns and ensure vendors pick up parts in a timely manner.
- Upon returning parts follow up with vendor to obtain credits and post credits in system.
- Maintain inventory of materials used for repairing vehicles.
- Order materials as needed.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Collision Estimator
Service King Collision Repair
11.2021 - 01.2025
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety and value.
- Prepare all estimates in a manner that enables the organization to achieve profit benchmarks.
- Prepare each estimate in an accurate and timely fashion as to provide the production department with a detailed “blueprint” of the repairs
- Provide all estimates in such a manner that allows the organization to succeed in our DRP relationship.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Developed detailed collision repair estimates using industry-standard software and tools.
- Collaborated with insurance adjusters to ensure accurate claim assessments and approvals.
Certified Sterile Processing Technician (Internship)
Advanced Surgicare
05.2023 - 06.2024
- Disassembles, and cleans or decontaminates medical instruments, supplies and equipment using approved disinfectants, detergent soap, ultrasonic cleaning
- Assembles, inspects, tests, wraps and dates medical instruments, supplies and equipment using such guides as illustrated manuals or lists aseptically; notifies Supervisor of needed repairs
- Cleans, and disinfects Biomedical and floor equipment Obtains required patient information when issuing equipment
- Picks up contaminated supplies and equipment; according to aseptic standards and returns to Sterile Processing
- Pulls OR Schedules, reviews, analyzes and determines preference sheets to be utilized for cases
- Operated sterilization equipment to ensure compliance with safety and quality standards.
Jr. Estimator
Autonation Collision Center
08.2019 - 11.2021
- Handled collision service needs in AutoNation Dealerships without collision repair facility.
- Wrote professional estimates on light damage vehicles.
- Understand basic parameters of insurance programs.
- Utilized estimating software to generate detailed cost breakdowns for repairs.
- Actively followed up on past estimates to capture jobs.
Customer Service Representative / Dispatcher
Trulite Glass & Aluminum Solutions LLC
08.2016 - 11.2019
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Kept customers happy by applying proactive approaches to understanding and resolving diverse issues.
- Dispatched drivers to meet daily delivery needs for company customers.
- Processed credit card payments upon product delivery.
- Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
- Entered customer orders/quotes.
- Scheduled multiple deliveries for our A class vehicle.
- Printed out daily routes and organized routes for loaders.
- Ensured all drivers got on the road in a timely manner.
- Called Leasing company and scheduled any maintenance for delivery trucks.
Order Entry Clerk / Account Manager
South Bay Solutions Inc
10.2015 - 08.2016
- Processed and documented transactions in company database.
- Answered customer account inquiries and provided resolution.
- Received, reviewed and entered customer orders timely.
- Filed old customer orders by order number.
- Communicated with customer via Email and telephone.
- Worked shop manager to expedite customer orders.
- Personally, delivered product to customer in time sensitive situations.
- Led order processing workflows, ensuring timely and accurate data entry.
- Enhanced customer satisfaction with accurate and timely order processing.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
Warehouse Order Selector
Adecco Staffing
Newark, CA
09.2015 - 12.2015
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Stacked, organized and palletized packages for efficient storage and movement.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Performed order picking and selection using RF scanners to ensure accurate inventory management.
- Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
Education
High School Diploma -
Bridge Point High School
Newark, CA01.2014
Skills
- Auto Estimating
- Bilingual
- Inventory Control
- Client support
- Order Entry
- Sterilization techniques
- Critical thinking
- Invoice processing
- Data entry
- Microsoft Office Suite
- Order fulfillment
- Ethics and professionalism
Certification
- CBSPD Certification August 2023 to August 2028
- Sterile Processing and Distribution Certificate
- Driver's License
Languages
English
Native or Bilingual
Spanish - Fluent
Timeline
Collision Estimator
Alfred Matthews Turlock Collision
02.2025 - Current
Parts Manager
Crash Champions
08.2023 - 01.2025
Certified Sterile Processing Technician (Internship)
Advanced Surgicare
05.2023 - 06.2024
Collision Estimator
Service King Collision Repair
11.2021 - 01.2025
Jr. Estimator
Autonation Collision Center
08.2019 - 11.2021
Customer Service Representative / Dispatcher
Trulite Glass & Aluminum Solutions LLC
08.2016 - 11.2019
Order Entry Clerk / Account Manager
South Bay Solutions Inc
10.2015 - 08.2016
Warehouse Order Selector
Adecco Staffing
09.2015 - 12.2015
High School Diploma -
Bridge Point High School
Similar Profiles
Denisia AguilarDenisia Aguilar
Supervisor at Turlock Child Nutrition (Turlock School District)Supervisor at Turlock Child Nutrition (Turlock School District)
Rajesh RaghavanRajesh Raghavan
General Manager and Head of Operations, FinTech at ALFRED CREDIT FINANCING & ALFRED CREDIT MORTGAGE( Subsidiary or Insurancemarket.ae)General Manager and Head of Operations, FinTech at ALFRED CREDIT FINANCING & ALFRED CREDIT MORTGAGE( Subsidiary or Insurancemarket.ae)
Hannah SpeddingHannah Spedding
Registered Nurse at Alfred Centre Short Stay.- Alfred HealthRegistered Nurse at Alfred Centre Short Stay.- Alfred Health
Andreana RosasAndreana Rosas
Legal Technician at San Joaquin County District Attorney's OfficeLegal Technician at San Joaquin County District Attorney's Office
Frankee JuarezFrankee Juarez
Operations Supervisor at Social Security AdministrationOperations Supervisor at Social Security Administration