Carlos Arturo Gil
Richmond,TX
Summary
To utilize my various team leadership, communication, customer service, and motivational skills as a basis to earn a sales or management position. Provide high-quality performance and contribute to the efficient and safe operation of this company. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner
C-LOS Transportation
Richmond, TX
12.2022 - Current
- Monitoring daily operations, sales, solving customers and logistics problems
- Marketing with other limo companies and contacting new potential clients
- Handling purchases, sales, and logistics in coordination with the subcontractors out in the field
- Door-to-door sales commercial businesses while negotiating prices to close the deal
- Overseeing bookkeeping, payroll, and marketing activities via Sqaure
Sales/License Limo Driver
A & A Airport Transportation
Houston, TX
06.2020 - Current
- Drives clients to their destination or event and picks them up at the scheduled time
- Maintains records of travel time and expenses for each trip
- Inspects the cleanliness of the limousine and confirms it has the food or drinks requested by the client
- Offer other services to meet budget quotas for monthly and yearly sales
Insurance Sales Agent/Outside Sales
Ken Taylor Insurance Agency
Houston, TX
02.2020 - Current
- To call potential clients in order to expand our customer base including mortgage companies, home builders, real estate agents, auto dealers, and many more
- Interview prospective clients and get information about their financial resources and discuss existing coverages
- Shop with insurance companies such as Progressive, Safeco, Travelers, UPC, Geovera, and many more by using agent login
- Analyze client’s current policies and suggest additions or other changes
- Offer to customize insurance programs to suit individual clients’ needs
- Maintain and service customer’s policies when keeping claims to a minimum
- Keep meeting and exceeding monthly sales goals
Driver
Uber & Lyft
Houston, TX
02.2019 - Current
- Knowledge of traffic laws while maintaining a clean driving record
- Have knowledge of the Houston and surrounding areas and keeping up with big events
- Always keeping my vehicles in great and clean condition with the proper maintenance for a safe driving experience
- I have great communication, customer service, and time management skills to serve my customers while having a positive attitude
- I work well under pressure while always keeping safety in mind
Owner/Sales Rep
Right Choice Cleaning Company
Houston, TX
12.2013 - Current
- Monitoring daily operations, inventory, solving customers and logistics problems
- Handling purchases, sales, and logistics in coordination with the employees and subcontractors out in the field
- Door-to-door sales for residential and small commercial businesses while negotiating prices to close the deal
- Overseeing bookkeeping, payroll, and marketing activities via QuickBooks
Sales/Customer Service Rep
Verizon Wireless
Houston, TX
06.2013 - 05.2014
- To sell all products and services offered by 4G LTE and 3G while meeting and exceeding all sales objectives
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders
- Maintain strong knowledge of all company products, accessories, pricing plans, promotions, and service features
- Maintain knowledge of competitive offers and provide critical market feedback to the store manager regarding local competition while maintaining my drive for excellence in customer service
Sales/Customer Service Rep
State Farm (Agent Jeff Adragna & Agent Mitch Landry)
Houston, TX
05.2012 - 06.2013
- To sell and maintain all lines of insurance for customers and businesses
- To market to customers and potential businesses by direct cold calling, mail, email blast, and marketing events
- Exceeding all sales and budget goals set by the agent
- Supervised office when agents is not present
- Maintain a professional and visible presence at all times
Supervisor/Driver
Sovereign Services
Houston, TX
07.2010 - 05.2012
- Assist the Operations Manager in overseeing and coordinating all activities related to the Valet operation
- Provide professional, courteous, and compassionate guest services for visitors, and guests while meeting the standards outlined by Hotel ZaZa
- Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service
Store Manager
Radio Shack
Houston, TX
11.2009 - 07.2010
- First point of contact in providing customers assistance with finding the right product for their particular needs
- Responsible for merchandising, inventory, store budget, employee scheduling, and store display setup
- Consistently exceeding store goals and setting employee commission goals
- Knowledgeable in top cellular companies and store products
Front Desk Supervisor
The Woodlands Waterway Marriott
The Woodlands, TX
03.2008 - 10.2008
- Served as a front desk supervisor
- Responsible to lead, and training front desk staff as well as overseeing the entire front desk operations
- Responsible for registration and checkout for all guest-related services
- Coordinate with other departments to ensure an excellent customer service experience
Manager / Customer Service Agent - Domestic and International Ticketing/Gates
Delta Air Lines, Inc.
Houston, TX
04.1998 - 09.2007
- Served as a shift manager and agent in charge
- Responsible for all aspects of airport customer service including gates, ticketing, and baggage service
- Responsible for Delta Air Lines contracts, staffing, and OHSA safety audits
- Monitoring and handling station budget and payroll to meet corporate goals
- Mentored and trained agents while making sure flight departure and arrival were met
- Securing all overnight aircraft by complying with all T.S.A and F.A.A regulations
- Adherence to policy and procedure in ensuring safety was the number one priority
Rental Agent
Avis Rent a Car
New Orleans, LA
12.1995 - 04.1998
- Served Preferred Customers and customers with special needs while working as a Rapid Express Check-In Agent
- Resolved customer complaints and maintain inventory of vehicles and quality control
Education
GED -
Lone Star College System
Spring, TX08-2011
Skills
- Coaching
- Mentoring
- Teamwork
- Communication
- Safety-conscious behaviors
- Self-motivated
- Hands-on leadership
- Ability to handle multiple demands
- Ability to work with minimum supervision
- Team enthusiasm
- Commitment
- KPI Management
- Regulatory Compliance
- Budget Administration
- Administrative Oversight
- Labor Relations
- Business Management
- Marketing tactics
- Customer Relations
- Operations Management
- Negotiation
- Sales management
- Profit and loss analysis
- Marketing
- Partnership Development
- Client Service
- Financial Planning
Certification
- State Farm Bank, State Farm, 2013
- Property and Casualty, TX, 2013
- Property and Casualty, TX, 2019
Keytraining
- Earn The Right, Verizon, 2013
- Agent Business Systems, State Farm, 2012
- Prospector Plus, State Farm, 2009
- Supervisor Training, Marriott, 2008
- Service Excellence Training, Marriott, 2008
- Leadership Training, Delta Air Lines, 2007
- OHSA Training, Delta Air Lines, 2007
- T.S.A & F.A.A Compliance Training, Delta Air Lines, 2007
- Ramp and Equipment Support Training, Delta Air Lines, 2004
- Ground Security Coordinator Training, Delta Air Lines, 2001
- Conflict Resolution Officer Training, Delta Air Lines, 2001
- Dangerous Goods Handling and Acceptance Training, Delta Air Lines, 2000
Keyexperiences
- Marketing Events, State Farm, 2012
- Staffing Recruiter, 2009
- Group / Band Coordinator, Marriott, 2008
- Air China Liaison & Coordinator, Delta Air Lines, 2007
- Air France Liaison & Coordinator, Delta Air Lines, 2003
- International Arrivals Team & Recheck Coordinator, Delta Air Lines, 2003
- Move Smart, Delta Air Lines, 2002
- Coordinated the New Orleans Saints Charters, Delta Air Lines, 2000
Languages
Spanish, speak, read and write
Websites
Timeline
Owner
C-LOS Transportation
12.2022 - Current
Sales/License Limo Driver
A & A Airport Transportation
06.2020 - Current
Insurance Sales Agent/Outside Sales
Ken Taylor Insurance Agency
02.2020 - Current
Driver
Uber & Lyft
02.2019 - Current
Owner/Sales Rep
Right Choice Cleaning Company
12.2013 - Current
Sales/Customer Service Rep
Verizon Wireless
06.2013 - 05.2014
Sales/Customer Service Rep
State Farm (Agent Jeff Adragna & Agent Mitch Landry)
05.2012 - 06.2013
Supervisor/Driver
Sovereign Services
07.2010 - 05.2012
Store Manager
Radio Shack
11.2009 - 07.2010
Front Desk Supervisor
The Woodlands Waterway Marriott
03.2008 - 10.2008
Manager / Customer Service Agent - Domestic and International Ticketing/Gates
Delta Air Lines, Inc.
04.1998 - 09.2007
Rental Agent
Avis Rent a Car
12.1995 - 04.1998
GED -
Lone Star College System
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