Carlos Bahamundi Nazario
Cumming,GA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Walmart
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Coach
WAL-MART
09.2019 - 07.2021
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model; managing and supporting customer service initiatives ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
- Operate electronic checkout system
- Maintaining stock level property
- Operate POS system
- Excellent customer assistance
- Maintain all documents in order
- Reconcile invoices and submit requisitions
- Mediation & Advocacy
- Staff Recruitment & Retention
- Scheduled weekly staff's shifts
- Organized meeting with the staff
- Orientation & On-Boarding
- Training & Development
- Performance Management
- Organizational Development
Assistant Store Manager
WAL-MART
10.2018 - 09.2019
- Drives sales in assigned areas, drives the financial performance of assigned area, ensures compliance with company policies and procedures
- Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
- Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community
- Provides supervision and development opportunities for hourly Associates in assigned area Upholds the Company's OpenDoor Policy
Assistant Store Manager
SEARS
11.2017 - 09.2018
- The ASM is responsible for driving business results and store culture on the sales floor zone
- This includes effective leadership and coaching in the key areas of expense management, merchandising, process execution, member experience, and customer service; sales volume, key driver, and profitability analyses, and performance; identification and solution of business problems
- Is responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities
- Teaches and models expected behaviors that lead to the right member experience and selling performance
- Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other teams
- Facilitates execution of the business plan for the sales floor zone and provides the Store Manager and others on the store leadership team with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, and transition and exit strategies in order to highlight opportunities for members
- Ensures that the sales floor is visually appealing, effectively merchandised and easy to shop
- Ensures the signing is correct on the sales floor and facilitates correction as needed
- Ensures the zone adheres to applicable National Presentation Standards and current monthly sales plan
Assistant Store Manager
SEARS
05.2017 - 11.2017
- The ASM is responsible for driving business results and store culture on the sales floor zone
- This includes effective leadership and coaching in the key areas of expense management, merchandising, process execution, member experience, and customer service; sales volume, key driver, and profitability analyses, and performance; identification and solution of business problems
- Is responsible for day-to-day execution on the sales floor, ensuring associates understand member experience, member interaction expectations, selling and merchandising responsibilities
- Teaches and models expected behaviors that lead to the right member experience and selling performance
- Analyzes team and associate-level metrics to drive continuous improvement opportunities with associates and other teams
- Facilitates execution of the business plan for the sales floor zone and provides the Store Manager and others on the store leadership team with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, and transition and exit strategies in order to highlight opportunities for members
- Ensures that the sales floor is visually appealing, effectively merchandised and easy to shop
- Ensures the signing is correct on the sales floor and facilitates correction as needed
- Ensures the zone adheres to applicable National Presentation Standards and current monthly sales plan
Home Appliances Sales Lead/Key Carrier
SEARS
10.2016 - 04.2017
- Partners with the Assistant Store Manager in improving performance of the Home Appliance department including other departments like Mattresses, Vacuums and Electronic through individual and team-based coaching
- Sets expectations around selling the total solution and utilizing integrated retail tools to enhance Member Engagement Process and meet/exceed sales goals
- Demonstrates expertise in the Member Engagement Process and provides on-the-spot coaching to consultative sales associates in Home Appliances to ensure they understand the expected behaviors and display them in interactions with members
- Conveys clear expectations, acts as a role model, and provides coaching to reinforce and help identify opportunities
Cashier Lead
SEARS
03.2016 - 09.2016
- Responsible for assisting the Assistant Store Manager in executing the hourly cashier associates responsibilities as well as actively monitor and optimize the customer experience at the cash wraps
- Ensures execution of work activities such as managing customer flow, coordinating and providing break and lunch coverage as well as assist in handling and resolving escalated customer issues
- Supports the Operations Assistant Store Manager in developing a high-performance team by assisting in scheduling and supervision of Cashier associates, as well as training and coaching Cashier associates and selling associates throughout the store on point of sale and selling processes and customer service tactics to enhance sales
- Participates in interviews with job applicants and provides input to the Operations Assistant Store Manager during the selection process
Consultative Sales
SEARS
07.2014 - 02.2016
- Responsible for: selling and servicing customers within one or more departments including Electronics, Tools, Fitness, Home Appliances, Lawn & Garden Products; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience
Store Lead
Walmart
07.2021 - 08.2022
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
Cash Office
K-MART
07.2013 - 07.2014
- Responsible for assisting in all office functions including general office and cash office procedures
- Some essential duties include reviewing Selling Price and Unit Adjustments, unit integrity, invoice accuracy, shipment logs, invoice register reports, reconciling daily cash and printing reports as directed
- Key Results: Prepare the reports from de manager
- Make the balance of the money in the office
- Process the money change orders
- Process the money pickup from the cashiers and do the input on the cash system
- Make the investigation if a cashier has an over or short in the bag
- Processes the bank deposit when finish my shift
Customer Services Area
K-MART
05.2012 - 08.2013
- Provides customer assistance and ensures basic merchandise replenishment needs are meeting in order to deliver a positive customer shopping experience
- Assist customers answering questions such as item price or location and handling bulky/ heavy items
- Key Results: Perform a variety of duties in handling, preparing and maintaining stock levels of grocery and produce items
- Review stock levels and gather inventory data in order to maintain the Computer Assisted Ordering (CAO) system
Education
Bachelor in Studies - Religion
Interamerican University of Puerto Rico
Hato Rey, PR06-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory management
- Store merchandising
- Goals and performance
- Policies and procedures
Job Opportunity
Bachelor in Studies in Religion, Accounting, Biology Sciences, Education, Extensive money management experience, including work in cash office for a major retail store., Extensive background in customer service, responsible for providing excellent service and operating electronic checkout systems., Extensive background in supervision, including employee recruitment, retention, and conflict resolution.
Professional Development
- Ongoing training in difficult situations management, leaves of absence, and workplace safety/security.
- Ongoing training in Talent & Performance Management, POGS, Operational Processes & Planning, Financial Reporting & Analysis, Leadership Development, Job Shadowing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Walmart
08.2022 - Current
Store Lead
Walmart
07.2021 - 08.2022
Coach
WAL-MART
09.2019 - 07.2021
Assistant Store Manager
WAL-MART
10.2018 - 09.2019
Assistant Store Manager
SEARS
11.2017 - 09.2018
Assistant Store Manager
SEARS
05.2017 - 11.2017
Home Appliances Sales Lead/Key Carrier
SEARS
10.2016 - 04.2017
Cashier Lead
SEARS
03.2016 - 09.2016
Consultative Sales
SEARS
07.2014 - 02.2016
Cash Office
K-MART
07.2013 - 07.2014
Customer Services Area
K-MART
05.2012 - 08.2013
Bachelor in Studies - Religion
Interamerican University of Puerto Rico
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