Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Barragan

Sacramento,California

Summary

Shift Manager with over 3 years of work experience at a fast food restaurant. Get along with all my coworkers and bosses, take pride in my worth ethic. Have worked off the clock to help when help was needed, have come in early before my shift to help set up for my shift, and I know that when things need to get done, they need to get done and will do my best to make sure everything is completed.

Have worked in a hotel with no prior experience and within 6 months I am being shared with four different hotels as a guest service representative. I like to make sure I earn my wage and will appreciate any constructive criticism and feedback so I can fix myself if needed.

Working as a bartender/ server at the same time. I started off at chili's as a host and quickly worked my way up to a bartender/server with my work ethic and positive attitude. I enjoyed meeting and working with my fellow servers to help bring the best service to our guests,

Overview

2
2
years of professional experience

Work History

Taco Bell
  • Running open/mid/close shifts as manager in charge
  • Count drawers and count the safe to make sure there is no cash variance and if there is, find out why and try to resolve the issue
  • Make sure employees are safe and doing their responsibilities
  • Dealing with customer complaints and resolving them
  • Accomplishments include:
  • Employee of the month multiple times
  • One of the best ICOS (which is counting the food and seeing if theres a variance from the last time counted and finding out why/solving it.

Extended Stay America
  • Diffusing intense customer situations to maintain high-level of satisfaction
  • Providing excellent and efficient guest service
  • Ensuring that departing guests leave the hotel satisfied with their stay
  • Corroborating with Housekeepers to make certain rooms are available and clean for arriving guests
  • Increasing location surveys by making sure guests feel comfortable, safe, and that their issues are dealt with as best as I can
  • Accomplishments Include:
  • Employee of the month 3 months in a row
  • Most positive surveys in a month from guests
  • Shared with 4 different hotels as a GSR

Bartender/server

Chili's Restaurant
04.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served tables as a server and took care of guests at the bar top while making beverages for the entire restaurant as a bartender
  • Had an average of $9 upsells

Education

High School Diploma -

Roseville High School General Education
Roseville, CA
05.2019

Skills

  • Customer service
  • Management
  • Training
  • Resolving Conflict
  • Memorization
  • Mathematics
  • Spanish
  • Customer care

Timeline

Bartender/server

Chili's Restaurant
04.2022 - Current

Taco Bell

Extended Stay America

High School Diploma -

Roseville High School General Education

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Carlos Barragan