Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Batres

Compton,California

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Years of progressive IT experience.

Overview

11
11
years of professional experience

Work History

IT Support Specialist

The Matian Firm
Los Angeles, CA
06.2021 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Delivered onsite technical support for 100+ employees.
  • Assigned system permissions and set up computers to assist with onboarding new employees
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Network Administrator

Western Regional Delivery Service
Fullerton, CA
09.2012 - 06.2021
  • Managed data backups and disaster recovery operations for Windows Servers
  • Maintained network hardware and software and monitored network to ensure network availability to end users
  • Troubleshot failed drives, warnings and unscheduled reboots
  • Managed all software and hardware issues for end-users
  • Installed patches and performed backups, system builds and image updates
  • Summarized incident resolution for future reference
  • Reviewed network settings and made immediate updates, which improved overall security measures
  • Configured networks to ensure smooth, reliable operation to meet business processes and objectives
  • Planned, coordinated and implemented network security measures
  • Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations
  • Assigned application access, security roles and permissions
  • Diagnosed and resolved hardware, software and network problems and replaced defective components

IT Specialist

ORCI
Santa Monica, CA
01.2010 - 01.2011
  • Temporary assist in upkeep of office computers and hardware
  • Reformatting, doing clean installations of Operating Systems, and keeping all software update
  • Backing up and cataloging old software into backup server in digital format
  • Helped streamline repair processes and update procedures for support action consistency
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Assisted in technical support process refinement to improve customer service and support

Education

Associate of Science - Computer Science

Cerritos College
Norwalk, CA

Skills

  • Servers expertise
  • Hardware knowledge
  • Software testing
  • Network development and administration
  • Technical analysis
  • Computer programming
  • Troubleshooting
  • Network repairs and maintenance

Timeline

IT Support Specialist

The Matian Firm
06.2021 - Current

Network Administrator

Western Regional Delivery Service
09.2012 - 06.2021

IT Specialist

ORCI
01.2010 - 01.2011

Associate of Science - Computer Science

Cerritos College

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Carlos Batres