Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Years of progressive IT experience.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
The Matian Firm
Los Angeles, CA
06.2021 - Current
Created help desk tickets, troubleshot and resolved desktop issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Determined hardware and network system issues using proactive troubleshooting techniques.
Delivered onsite technical support for 100+ employees.
Assigned system permissions and set up computers to assist with onboarding new employees
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Network Administrator
Western Regional Delivery Service
Fullerton, CA
09.2012 - 06.2021
Managed data backups and disaster recovery operations for Windows Servers
Maintained network hardware and software and monitored network to ensure network availability to end users
Troubleshot failed drives, warnings and unscheduled reboots
Managed all software and hardware issues for end-users
Installed patches and performed backups, system builds and image updates
Summarized incident resolution for future reference
Reviewed network settings and made immediate updates, which improved overall security measures
Configured networks to ensure smooth, reliable operation to meet business processes and objectives
Planned, coordinated and implemented network security measures
Participated in on-call rotations during holidays, weekends and overnights to handle emergency network situations
Assigned application access, security roles and permissions
Diagnosed and resolved hardware, software and network problems and replaced defective components
IT Specialist
ORCI
Santa Monica, CA
01.2010 - 01.2011
Temporary assist in upkeep of office computers and hardware
Reformatting, doing clean installations of Operating Systems, and keeping all software update
Backing up and cataloging old software into backup server in digital format
Helped streamline repair processes and update procedures for support action consistency
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Removed malware, ransomware and other threats from laptops and desktop systems
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Engaged end users and answered questions via email, phone, website live chat and in forums
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
Assisted in technical support process refinement to improve customer service and support
Education
Associate of Science - Computer Science
Cerritos College
Norwalk, CA
Skills
Servers expertise
Hardware knowledge
Software testing
Network development and administration
Technical analysis
Computer programming
Troubleshooting
Network repairs and maintenance
Timeline
IT Support Specialist
The Matian Firm
06.2021 - Current
Network Administrator
Western Regional Delivery Service
09.2012 - 06.2021
IT Specialist
ORCI
01.2010 - 01.2011
Associate of Science - Computer Science
Cerritos College
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