Carlos Bermudez Cabrera
Katy
Summary
Accomplished Customer Service Supervisor with a proven track record at HEB Grocery Store, enhancing team skills and resolving customer issues efficiently. Expert in workforce management and problem-solving, I significantly improved team performance and customer satisfaction. Skilled in multitasking and team leadership, I excel in fast-paced environments, driving growth and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
HEB Grocery Store
07.2023 - Current
- Prepared feedback summaries to share insights with management.
- Conducted performance reviews to promote professional growth within team.
- Resolved customer complaints by implementing immediate solutions.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
Brand Ambassador
Pourtastic Tastings
07.2022 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Tax Specialist
Ministerio Para La Atencion De Las Aguas
03.2021 - 07.2021
- Evaluated past tax returns for discrepancies to identify areas for potential savings.
- Provided personalized tax advice by conducting in-depth consultations with clients.
- Prepared accurate tax returns by reviewing financial documents and identifying applicable deductions.
- Conducted thorough assessments of tax liabilities to mitigate potential risks for clients.
Sales Support Officer
Comercial Rosaud
08.2019 - 07.2021
- Managed expense reporting accurately, enabling proper budget allocation for the sales department''s resources.
- Assisted sales team in achieving targets through diligent support in administrative tasks and client followups.
- Maximized lead generation by maintaining an organized database of potential clients for the sales team to pursue.
- Boosted efficiency in daily operations through effective calendar management for the Sales Manager, scheduling appointments, meetings, and calls as needed.
Education
Bachelor of Construction Management - Construction Engineering
Universidad Gran Mariscal De Ayacucho
Cumana, Venezuela10-2019
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- New hire training
- Workforce management
- Workforce planning
- Team coaching
Certification
- AutoCad 2D/3D
- Analysis of Unit Prices and Elaboration
- Metric Computations
- Quality Management System
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
HEB Grocery Store
07.2023 - Current
Brand Ambassador
Pourtastic Tastings
07.2022 - Current
Tax Specialist
Ministerio Para La Atencion De Las Aguas
03.2021 - 07.2021
Sales Support Officer
Comercial Rosaud
08.2019 - 07.2021
- AutoCad 2D/3D
- Analysis of Unit Prices and Elaboration
- Metric Computations
- Quality Management System
Bachelor of Construction Management - Construction Engineering
Universidad Gran Mariscal De Ayacucho
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