Carlos Bolanos
Clovis,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
22
22
years of professional experience
Work History
Stick/flux/mig Welding in Various Positions
Modern Welding Company of california
01.2018 - Current
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Mentored junior welders, contributing to their professional development and skill enhancement.
- Assisted in recruiting skilled welders, contributing to the growth and success of the company''s workforce.
- Coordinated with engineers to interpret blueprints and specifications accurately, ensuring high-quality workmanship from the entire welding team.
OP Referral Coordinator
EHS/SYNERMED
10.2015 - 07.2017
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Managed approximately 50 incoming calls and emails per day from customers.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Medical Biller
Omni womens Medical Health Group
03.2014 - 10.2015
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Created daily financial reports for providers
- Managed over 100 phone calls from providers, customers and other billing agencies.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
CSSR (Customer Sales Service and Representative)
Wells Fargo Bank, Fresno, ca
10.2011 - 07.2012
- Managed over 100 phone calls from customers while Increasing customer satisfaction by addressing and resolving complaints in a timely manner.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Sales Lead and Fashion Expert
EXPRESS, CO
08.2008 - 08.2010
- Increased brand awareness by developing and implementing targeted marketing strategies for fashion clients.
- Boosted sales performance by conducting in-depth trend analysis and providing actionable insights to clients.
- Streamlined inventory management processes, reducing lead times and improving overall efficiency.
- Trained junior team members in effective sales techniques and visual merchandising best practices, fostering a culture of continual learning and development.
Medical Records Clerk / Office Assistant / Billing Clerk
Medical Offices of dr. daniel brubaker, Fresno, ca
10.2007 - 10.2008
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Corporal-Cannoneer 1st Battalion 11th Marines 1st Marine Division Charlie Battery
UNITED STATES MARINE CORP
07.2002 - 07.2006
- Assistant Section Chief specializing in non-lethal tactics, Marine combat trained, field artillery cannoneer and head of security for personnel and vehicle checks, Fire team and Squad leader, Trained in Counter Terrorism, Marine Corps martial arts green belt, Played a key role in the development and implementation of a new weapon system M777E1 Howitzer with BAE Systems
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Education
Welding Certification - Welding
Advanced Career Institute
4266 N Knoll Dr, Fresno, CA 93722Certified Professional Coder -
Med COMM School of Billing
1456 W Shaw Ave Fresno, CA 9371108.2008
High School Diploma -
Central High School East
3535 N Cornelia Ave, Fresno, CA 07.2002
Skills
- Verbal and Written Communication
- Research
- Time Management
- Relationship Building
- Customer Relations
- Task Prioritization
- Call Triaging
- Familiarity With Microsoft Platform
Languages
Spanish
Native or Bilingual
Timeline
Stick/flux/mig Welding in Various Positions
Modern Welding Company of california
01.2018 - Current
OP Referral Coordinator
EHS/SYNERMED
10.2015 - 07.2017
Medical Biller
Omni womens Medical Health Group
03.2014 - 10.2015
CSSR (Customer Sales Service and Representative)
Wells Fargo Bank, Fresno, ca
10.2011 - 07.2012
Sales Lead and Fashion Expert
EXPRESS, CO
08.2008 - 08.2010
Medical Records Clerk / Office Assistant / Billing Clerk
Medical Offices of dr. daniel brubaker, Fresno, ca
10.2007 - 10.2008
Corporal-Cannoneer 1st Battalion 11th Marines 1st Marine Division Charlie Battery
UNITED STATES MARINE CORP
07.2002 - 07.2006
Welding Certification - Welding
Advanced Career Institute
Certified Professional Coder -
Med COMM School of Billing
High School Diploma -
Central High School East
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