Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Bonano

1221 BERMUDA LAKES LANE UNIT 204 KISSIMMEE,FL

Summary

Knowledgeable and dedicated customer service professional with experience in the hospitality industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented developing relationships.

Overview

12
12
years of professional experience

Work History

Server

Johnny Rockets
Orlando, FL
03.2017 - 12.2018
  • Delivered quality service by creating warm and welcoming environment
  • Communicated pleasantly with customers to improve atmosphere and provide healthy interactions
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Resolved guest complaints quickly and efficiently

Translator

US Customs & Border Protection, Bags Inc
Orlando, FL
01.2012 - 06.2018
  • Facilitated communication translation Spanish and Portuguese to English between US agents and passengers
  • Directions and instructions to follow prior guests interview with US agents. Assisted volume of 4,000 customers daily by answering questions, responding to inquiries, providing fill-out forms and line-queuing
  • Established order and safe arrival

Picker

Amazon
Orlando, FL
07.2019 - Current
  • Pick orders quickly to maintain demanding productivity goals
  • Process items to proper bins
  • Removed items from shelves and scanned tags
  • Performed #1 picker before

Amnesty

Amazon
Orlando, FL
07.2019 - Current
  • Fixing robot equipment and complete timely repairs
  • Prioritize issues with active stations to maintain productivity
  • Collect hundreds of items from robots or stations to be properly restocked
  • Resolve bin jams on conveyor
  • Set goal of 90 % to 100% floor health

Education

Associate of Arts - Nursing

Valencia College
Orlando, FL
05.2022

High School Diploma -

Ramon Vila Mayo
San Juan, PR
05.2011

Skills

  • Customer service
  • Organization
  • Equipment problem resolution
  • Order picking and processing
  • Production procedures
  • Safety standards and protocols

Timeline

Picker

Amazon
07.2019 - Current

Amnesty

Amazon
07.2019 - Current

Server

Johnny Rockets
03.2017 - 12.2018

Translator

US Customs & Border Protection, Bags Inc
01.2012 - 06.2018

Associate of Arts - Nursing

Valencia College

High School Diploma -

Ramon Vila Mayo
Carlos Bonano