Carlos Bonilla
San Jose,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
Work History
Uber Partner
Uber
San Jose, CA
09.2018 - Current
- Delivered exceptional customer service, assisting with luggage and addressing local inquiries.
- Cultivated a welcoming atmosphere by accommodating special requests as needed.
- Adjusted routes to optimize service during varying traffic conditions.
- Maintained regular pickup schedules for individual clients and groups.
- Ensured comfort by maintaining pleasant temperatures and cleanliness
Stage Manager
Monte Carlo Night Club
Mountain View, CA
09.2005 - Current
- Monitored performances to review technical and performance aspects for concept consistency.
- Do soundcheck and live sound for performers.
- In charge of lighting for shows run by Grandma Software.
- Manage day-to-day operations.
- Book and schedule performers on a weekly basis.
Solar Energy Consultant
Solcius Solar
San Jose, CA
10.2023 - 06.2024
- Employed consumer-focused sales practices centered on helping families save money.
- Calculated solar resources and array production according to climate, site shading and roof orientation.
- Prepared and delivered polished and professional customer presentations.
- Conducted detailed site assessments to determine the best solar system configuration for each customer.
- Traveled of time to canvass neighborhoods and prospect for customers on door-to-door basis.
- Talked with customers about benefits of solar power in comparison with traditional power services.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Store Manager
Bath & Body Works
Milpitas, CA
01.2007 - 07.2013
- Implemented campaigns and promotions to help with developing goods and services.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
Abraham Lincoln High School
San Jose, CA06-1997
Skills
- Route optimization
- Customer service
- Inventory management
- Time management
- Sales presentations
- Performance monitoring
- Problem solving
- Team building
Timeline
Solar Energy Consultant
Solcius Solar
10.2023 - 06.2024
Uber Partner
Uber
09.2018 - Current
Store Manager
Bath & Body Works
01.2007 - 07.2013
Stage Manager
Monte Carlo Night Club
09.2005 - Current
High School Diploma -
Abraham Lincoln High School
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