Summary
Overview
Work History
Skills
Timeline
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Carlos Booker

Chula Vista,CA

Summary

Detail-oriented and customer-focused professional with 12 years of diverse experience in management, customer service, and support roles. Adept at delivering exceptional service, resolving customer issues, and ensuring efficient operations. Seeking to transition into a Pharmacy Technician role to leverage my strong organizational skills and dedication to patient care.

Overview

12
12
years of professional experience

Work History

Manager

Copperkings
06.2021 - 07.2023
  • Ensured the safe and timely delivery of goods while maintaining excellent customer service.
  • Conducted daily inspections and maintained cleanliness to ensure customer satisfaction.
  • Recruited, trained, and supervised staff, fostering a safe and supportive work environment.
  • Developed and implemented personal growth opportunities for team members, improving customer engagement.

Back of House Manager

BAPS
12.2019 - 12.2020
  • Led and enforced food safety protocols, ensuring compliance with health standards.
  • Assisted with daily prep tasks and maintained accurate inventory records, ensuring timely and quality service for customers.
  • Communicated maintenance needs and managed the kitchen cleaning schedule.
  • Prepared staff schedules and managed ordering and inventory processes to ensure customer satisfaction.

Assistant General Manager

Jiffy Lube
01.2018 - 07.2019
  • Enhanced customer engagement, resulting in a 15% increase in sales and guest satisfaction.
  • Developed and coached team members, fostering a positive work environment.
  • Managed inventory, product ordering, and adherence to safety regulations.
  • Collaborated with the Store Manager on budgeting, sales forecasts, and performance metrics.

Co-Manager/Store Manager

Progressive Realty Partners
02.2017 - 06.2018
  • Promoted rentals of storage units and U-Haul equipment, providing excellent customer service.
  • Managed transactions, tenant data, and daily inspections.
  • Maintained facility cleanliness and addressed maintenance requirements.
  • Resolved customer issues effectively and in a timely manner.

Manager

Dreams For Change
02.2015 - 02.2016
  • Ensured adherence to sanitation procedures and established quality standards.
  • Scheduled staff, managed orders, and expedited food services.
  • Oversaw special catering events and maintained records of supplies and purchases.
  • Planned menus, set prices, and operated POS terminals.

Manager

RadioShack
02.2011 - 06.2013
  • Built a loyal customer base through excellent service and long-term relationships.
  • Achieved sales and profit targets and managed day-to-day operations.
  • Recruited, hired, and retained top-tier talent.
  • Managed the store’s controllable categories on the profit and loss statement.

Skills

  • Interpersonal and Communication: Strong interpersonal and communication skills
  • Customer Service: Customer service and support
  • Organizational: Time management and organizational skills
  • Technical: Microsoft Office (Word, Excel, Outlook), POS systems operation
  • Compliance: Adherence to company policies and procedures
  • Inventory Management: Experience in inventory management and control
  • Problem-Solving: Effective problem-solving and conflict resolution skills
  • Team Leadership: Leadership and team engagement
  • Cash Handling: Experience in cash handling and operating cash registers

Timeline

Manager

Copperkings
06.2021 - 07.2023

Back of House Manager

BAPS
12.2019 - 12.2020

Assistant General Manager

Jiffy Lube
01.2018 - 07.2019

Co-Manager/Store Manager

Progressive Realty Partners
02.2017 - 06.2018

Manager

Dreams For Change
02.2015 - 02.2016

Manager

RadioShack
02.2011 - 06.2013

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Carlos Booker