Carlos Burgos
Uniondale,NY
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
3
3
years of professional experience
Work History
Service Technician /Service Writer
Eben Ezer Auto And Truck Repair
04.2022 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Checked, repaired and repacked survival equipment to meet specifications.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Automotive Technician
Westbury Jeep Chrysler Dodge Ram
06.2021 - 04.2022
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replace damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- I inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify the root causes of mechanical issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained accurate records of the time and materials required to perform repairs and service.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Investigated customer complaints to identify the cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined the need for pad replacement, disc turning, or other maintenance requirements.
- Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align the wheels, axles, frames, and steering mechanisms of automobiles.
- I delegated and supervised vehicle bodywork to the body team for restoration and remediation.
- Inspected damaged vehicles to estimate repair labor costs and required parts expenses.
Automotive Alignment Specialist
Mavis Discount Tire
09.2020 - 06.2021
- Drove and guided vehicles onto vehicle lifts and safely secured vehicles to prevent shifts.
- Explained alignment diagnostic results to customers and recommended the best course of action.
- maintained a tidy, clean work environment, reducing the risk of lost tools or parts and enhancing shop safety.
- Operated under time constraints while prioritizing safety and emphasizing quality.
- Diagnosed customer vehicle problems and assigned a specific model repair kit needed for misalignment.
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- I interacted with customers to explain issues causing misalignment or damage to the vehicle.
- I remain educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
- Rotated, mounted, and balanced tires on cars, trucks, and vans
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- dispose of old tires correctly, meeting safety and environmental requirements.
- Maximized efficiency by coordinating the changing and rotating of tires.
- I inspected and maintained equipment to limit operational disruptions.
- Verified vehicle safety by testing batteries, performing oil changes, and inspecting fluid levels.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined the need for pad replacement, disc turning, or other maintenance requirements.
- Read and follow technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical, and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired, and rebuilt faulty assemblies such as power systems, steering systems, and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align the wheels, axles, frames, and steering mechanisms of automobiles.
- Retained accurate records of purchases, titles, and sales.
- I delegated and supervised vehicle bodywork to the body team for restoration and remediation.
Education
High School Diploma -
Bushwick School For Social Justice
Brooklyn, NY06.2010
Skills
- Equipment Troubleshooting
- Time Tracking
- Regulatory Compliance
- Work Documentation
- Technical Support
- Customer Service
- Scheduling and Coordination
- Mechanical Abilities
- Safety Procedures Adherence
- Heavy Lifting
- Flexible and Adaptable
- Power Tool Proficiency
- Documentation and Reporting
- Operating Test Equipment
- Inventory Management
- Hand Tool Knowledge
- Service Reports
- Mechanical Aptitude
- Valid Driver's License
- Diagnostics Skill
- Professional and Courteous
- Problem and Issue Resolution
Languages
Spanish
Native or Bilingual
Timeline
Service Technician /Service Writer
Eben Ezer Auto And Truck Repair
04.2022 - Current
Automotive Technician
Westbury Jeep Chrysler Dodge Ram
06.2021 - 04.2022
Automotive Alignment Specialist
Mavis Discount Tire
09.2020 - 06.2021
High School Diploma -
Bushwick School For Social Justice