Carlos Bustamante
Clermont
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Planet Fitness
Danvers
07.2022 - Current
- Assisted in daily operations and ensured a clean, welcoming environment.
- Trained new staff on company policies and customer service standards.
- Managed member inquiries and resolved concerns efficiently and professionally.
- Oversaw gym maintenance schedules to ensure equipment functionality.
- Implemented marketing strategies to promote membership growth and retention.
- Monitored safety protocols to uphold health standards within the facility.
- Developed strong relationships with members to enhance community engagement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Online Personal Shopper
Shaws And Star Market
Peabody
04.2020 - 02.2022
- Assisted customers in selecting groceries based on preferences and dietary needs.
- Processed online orders efficiently using company's shopping management system.
- Communicated with customers to confirm substitutions and availability of items.
Cashier
Burlington Coat Factory Department Store
Revere
01.2015 - 06.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to restock merchandise on sales floor.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
Education
Lynn Vocational Technical Institute
Lynn, MASkills
- Equipment maintenance
- Customer relationship management
- Employee training
- Scheduling shifts
Certification
- Nursing Assistant/ Red Cross
- CPR & AED
GPA
- 3.2 GPA , Honors
Timeline
Assistant Manager
Planet Fitness
07.2022 - Current
Online Personal Shopper
Shaws And Star Market
04.2020 - 02.2022
Cashier
Burlington Coat Factory Department Store
01.2015 - 06.2016
Lynn Vocational Technical Institute