Carlos Bustinza
Kent,WA
Summary
Seasoned Regional Manager with significant experience in operations, and team leadership. Previously led teams to surpass revenue goals while improving customer satisfaction levels. Results-driven Regional Manager known for productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring success in managing multiple locations and achieving goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Manager
Scopes Facility Services
Seattle, WA
06.2018 - 07.2024
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Resolved conflicts between customers and employees within the region.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Conducted regular meetings with district managers to discuss work performance and provide guidance on improvement tactics.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Trained staff on product knowledge, customer service techniques, strategies.
- Evaluated customer feedback and adjusted company processes accordingly.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
Education
Associate of Arts - Business Administration
Cepebank
Lima,Peru01-1992
Skills
- Operational management
- Performance Management
- Order Management
- Staff Management
- Personnel Monitoring
- Personnel Oversight
- Territory Management
- Operations Management
- Customer and vendor relations
- Staff Training and Development
- Staff Supervision
Languages
Spanish
Native/ Bilingual
Certification
- Cyber Fraud certification
Timeline
Regional Manager
Scopes Facility Services
06.2018 - 07.2024
Associate of Arts - Business Administration
Cepebank
Similar Profiles
Rishabh SoodRishabh Sood
Staff DevOps Engineer at Iterative ScopesStaff DevOps Engineer at Iterative Scopes
Krupali JoshiKrupali Joshi
Service Coordinator (Metro Trains) at ISS Facility Services and Spotless ServicesService Coordinator (Metro Trains) at ISS Facility Services and Spotless Services
Kc AtkissonKc Atkisson
HVAC Technician at Km Facility ServicesHVAC Technician at Km Facility Services