Carlos Calderon
Seguin,TX
Summary
Dynamic leader with proven success at HEB Distribution Center, adept in team building and influencing, enhanced customer relations by swiftly resolving issues, boosting team productivity, and achieving organizational goals. Excelled as a United States Marine, demonstrating adaptability and reliability, ensuring mission success and operational efficiency. Skilled in multitasking, with a focus on strategic planning and professional development.
Overview
29
29
years of professional experience
Work History
Team Leader Manager
HEB Distribution Center
08.2014 - 09.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
United States Marine
United States Marine Corps
11.1995 - 08.2014
- Led successful missions by implementing strategic planning and effective teamwork.
- Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
- Developed junior Marines into future leaders through consistent mentorship and professional development opportunities.
- Administered efficient administrative support for daily unit functions including scheduling meetings, processing travel requests, and managing personnel records.
- Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Streamlined communication processes for increased efficiency during high-stress operations.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Contributed to mission success by providing timely intelligence analysis and recommendations to command staff.
- Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
- Provided strategic plotting and navigation for warfare areas.
- Managed weapon handling, delivery, and shipping systems.
- Gave individual evaluations based on fitness and combat readiness.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Influencing skills
- Team building
- Customer Relations
- Multitasking
- Reliability
- Adaptability
Timeline
Team Leader Manager
HEB Distribution Center
08.2014 - 09.2024
United States Marine
United States Marine Corps
11.1995 - 08.2014
Bachelor Of Business Administration And Management - Business Administration And Management
University of Phoenix
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