Carlos Campana
Nashville,TN
Overview
19
19
years of professional experience
Work History
Store Owner
Artecolor - Pinturas Unidas
Quito - Ecuador
01.2024 - 01.2025
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Planned promotional campaigns for new products or specials.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established safety protocols for handling hazardous materials within the store environment.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained records of sales, profits and losses within the store.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Insurance Agent
Alianza Insurance S.A.
Quito - Ecuador
05.2013 - 03.2015
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Processed payments received from clients promptly according to established procedures.
- Responded to customer inquiries and problems to promote great service.
- Developed appropriate quotes based on risk information.
- Assessed customer risk levels and recommended appropriate coverage options.
- Monitored clients' insurance coverages to ensure changing needs were met.
Insurance Verification Specialist
Inspesec & Kamana Limited
Quito, Ecuador
03.2012 - 05.2013
- Analyzed and interpreted insurance coverage policies to determine customer eligibility for services.
- Interviewed customer to complete case histories and intake forms.
- Ensured compliance with legal regulations regarding insurance verification.
Human Resources Specialist
Congavela Limited
Quito, Ecuador
07.2010 - 11.2011
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Scheduled or conducted new employee orientations.
Store Manager
CCG Industrial Safety Equipments
Quito, Ecuador
04.2008 - 05.2010
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Traced missing material and shipments through vendor and customer communications.
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Ensured proper handling, storage and maintenance of all items in the storeroom.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Weighed mail to determine correct postage.
- Determined shipping methods, routes or rates for materials to be shipped.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Cashier Supervisor
Barlovento Group
Quito, Ecuador
03.2006 - 03.2007
- Provided assistance to colleagues to ensure timely completion of assigned duties.
- Adhered to company policies and procedures at all times.
- Completed merchandise return processes adhering to store regulations.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Counted and balanced cashier drawers.
- Greeted customers, answered questions and provided general information regarding menu items.
- Inspected all equipment for proper sanitation before each use.
- Handled opening and closing cash reconciliations efficiently.
Insurance Coordinator
Corvantisa - Ecuasanitas(Sanitas group of Spain)
Quito - Ecuador
07.2015 - 08.2024
- Handled appeal processes for denied claims, ensuring timely documentation submission.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Evaluated existing processes to pinpoint improvement areas for greater efficiency.
- Precisely calculated refunds, premiums, and adjustments.
- Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.
- Collaborated with healthcare providers to determine the necessity of procedures and their coverage.
- Participated in meetings with senior management to discuss current projects and develop action plans for implementation.
- Checked documentation for appropriate coding, catching errors and making revisions.
Education
Bachelor of Science - Business Administration
Universidad Politecnica Salesiana
Ecuador02-2011
Skills
- Staffing Coordination
- Targeted Business Promotion
- Digital Marketing Strategy
- Process Optimization
- Administrative Operations Proficiency
- Sales Management
Affiliations
- Musician, guitar player
- Foodie
- Good cooker and soft drinks barman
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary
Italian
Elementary
Timeline
Store Owner
Artecolor - Pinturas Unidas
01.2024 - 01.2025
Insurance Coordinator
Corvantisa - Ecuasanitas(Sanitas group of Spain)
07.2015 - 08.2024
Insurance Agent
Alianza Insurance S.A.
05.2013 - 03.2015
Insurance Verification Specialist
Inspesec & Kamana Limited
03.2012 - 05.2013
Human Resources Specialist
Congavela Limited
07.2010 - 11.2011
Store Manager
CCG Industrial Safety Equipments
04.2008 - 05.2010
Cashier Supervisor
Barlovento Group
03.2006 - 03.2007
Bachelor of Science - Business Administration
Universidad Politecnica Salesiana
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