Carlos Canales
IT Support
PROVIDENCE,RI
Summary
Results-focused professional with strength in SAP, troubleshooting, and repair. Proactive leader with strengths in communication and collaboration. Always hungry for something new to learn in any field, because of the craftsmanship that is developed from time and experience. Problems solving issues that may arise from machines in use or by computer applications.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Production Team Lead
Schneider Electric
Foxborough, MA
07.2021 - 08.2024
- Determined maintenance requirements and assigned repairs to qualified employees.
- Organized work to meet demanding production goals.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
- Planned, scheduled, and delegated daily work to team of employees.
Deskside Support Technician
Schneider Electric
Foxborough, MA
09.2024 - Current
- Troubleshot problems or issues with desktops and laptops.
- Supported operating system and various tools and applications.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Provided graphical user interface-level assistance with server configuration and administration.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Manufacturing Technician
Schneider Electric
Foxborough, MA
10.2017 - 06.2021
- Build and configure servers and workstations for customers. Troubleshoot and repair systems. Mostly HP products (DL380 gen 7,9,10 servers & Z400 - Z440 workstations).
- Work with SAP to maintain inventory correctly as well as shipping.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed preventative maintenance and inspections on production machinery.
Material Handler
Schneider
Foxborough, MA
10.2015 - 10.2017
- Developed storage and space utilization plans in accordance with regulations for specific commodities and equipment.
- Palletized boxes for easy movement and shipment.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate. All through the SAP program.
Education
Bachelor of Science - Computer Science
Johnson & Wales University
Providence, RI 08.2021 - 12.2024
Associate of Arts - STEM
Community College of Rhode Island
Warwick, RI 08.2012 - 12.2020
High School Diploma -
Classical High School
Providence, RI 08.2008 - 06.2012
Skills
- Production methods
- Tool efficiency development
- Final product testing
- Production log maintenance
- Computer Troubleshooting
Certification
Google IT Support - 05/2023
https://coursera.org/share/c18861b4240a8bb3ad6951cd7a3cf10e
Google Cybersecurity - 12/2024
https://coursera.org/share/a8c4dc5b75f81e749bf3b4e608a14cb7
Accomplishments
- Created an image server and a process for the production floor by reverse engineering an existing version. No documentation was done and had no support from the previous group.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to create formulas that would break down configuration codes for servers. Used Macros with SAP to automate reports on shipments and inventory transactions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipContract WorkWork Location
RemoteImportant To Me
Career advancementPersonal development programsLanguages
Spanish
Native language
English
Proficient (C2)
C2
Interests
Going on walks with my dog
Exercising at the gym
Gaming and coding on my free time
Quote
The only limit to our realization of tomorrow will be our doubts of today.
Franklin D. Roosevelt
Timeline
Deskside Support Technician
Schneider Electric
09.2024 - Current
Bachelor of Science - Computer Science
Johnson & Wales University
08.2021 - 12.2024
Production Team Lead
Schneider Electric
07.2021 - 08.2024
Manufacturing Technician
Schneider Electric
10.2017 - 06.2021
Material Handler
Schneider
10.2015 - 10.2017
Associate of Arts - STEM
Community College of Rhode Island
08.2012 - 12.2020
High School Diploma -
Classical High School
08.2008 - 06.2012
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