Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Carlos Cantú

Food & Beverage Operator
South Padre Island,TX

Summary

Highly-engaged food & beverage operator, with 10 years of management and consulting experience, capable of working with a variety of high-volume dynamic concepts and building out team-based environments. Proven success in scalable sales growth, increasing profit margins while growing guest satisfaction and implementing employee retention programs.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Restaurant Operator

The Painted Marlin Grille
South Padre Island, TX
03.2019 - 10.2022
  • Grew sales and managed 46% growth from 2020 to 2021, without adding seating or staff. Average growth over management tenure was 28%, 2022 growth from 2021 within same growth metrics.
  • Managed seasonality trends in menu writing, partnering with chefs and various local and wholesale food suppliers for maximized guest satisfaction and restaurant profitability.
  • Interviewed, carefully selected, and trained Front-of-House and Back-of-House management teams.
  • Coached kitchen managers to achieve consistent high scores in surprise city kitchen inspections. Perfect scores in 2022, over 97% average previous years.
  • Updated business appearance, decor, social media accounts and promotional strategies.
  • Implemented successful strategies to boost restaurant hospitality reputation, streamline food prep processes and reduce waste while improving food quality.
  • Continuously evaluated FOH and BOH operations to ensure effective workflows for periodic changes in tourism trends.

FOH Operations Manager

The Painted Marlin Grille
South Padre Island, TX
10.2016 - 02.2019
  • Restructured restaurant design including: changing entrances, kitchen-to-table workflow, redesigning dining room seating and FOH point-of-sale workflow.
  • Built out training programs for all FOH positions: server, host, expo window, food runner, bartender, bar manager, and key management. Ultimately implemented Training Coordinators to manage staff growth and training.
  • Saw 10% cost drop in cost through newly designed bar menu and proper bar management methods.
  • Drove up-selling and contributed to 20-30% sales growth through daily contests, on-shift coaching, merit-based scheduling, team-building activities and one-on-one evaluations.
  • Implemented Leader-at-the-Door guest procedures, researched and implemented waitlist technology and built out waitlist and reservation programs to build tourism loyalty and ease-of-accessibility for First Time Guests.
  • Inventory management systems revamped, implemented and supervised for both bar and kitchen inventories.
  • Controlled labor by managing schedules of all FOH and BOH staff, including salary management. Maximizing productivity by utilizing cross-training as crux of labor control and staff engagement.
  • High employee retention, brand loyalty, and staff morale through communication and positive achievement-based environment.
  • Actively participated in ongoing customer service programs.

Bar Manager

Texas Roadhouse, Inc.
McAllen, TX
08.2014 - 10.2016
  • Led team of 10 bartenders to state and nationally ranked competition within corporation, based on inventory control and sanitation inspection scores.
  • Strategized plans to increase bar revenue through specialized, area-based promotions, specialty drinks and monthly customer-focused events.
  • Wrote master recipe card for location, ensuring consistent recipes across bartending team, ultimately driving down costs and wastes by 9%.
  • Maximized customer service by training new bar staff and coaching existing staff, overseeing operations and resolving issues.
  • Followed strict recipes and drink measurements to minimize product used.
  • Supervised nightly close out and cashier reports at close of business.

Training Coordinator

Texas Roadhouse, Inc.
McAllen, TX
06.2012 - 07.2014
  • Worked with central management on service training program to place McAllen location in top restaurants in market. Went from 80% average secret shopper score to 98% average in 9 month period.
  • Trained team of 7 trainers, as well as another Training Coordinator and Assistant Service Manager to train new staff and coach areas of opportunity for existing staff.
  • Created specialized, area-based instructional materials for best practices, including handbooks and related training materials.
  • Created and implemented successful training strategies to boost restaurant sales, streamline food serving processes and improve overall guest satisfaction.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Rapidly identified and diplomatically addressed guest on-shift complaints to achieve high levels of satisfaction and loyalty.

Skills

    Food & Beverage Concept Building

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Accomplishments

  • In one year, scaled a 46% sales increase while reducing food costs by 8%. In three years, location's average sales growth was 27%.
  • Led bartending team to national company spotlight during specialized bar management.
  • Improved multiple businesses' online reputation by building out media profiles, successfully handling customer relations, implementing monthly staff training and refining lunch and dinner menus.
  • Trained and managed a staff up to 75 employees, including management teams.
  • Worked with city tourism bureaus and other marketing partners to promote local businesses.

Timeline

Restaurant Operator

The Painted Marlin Grille
03.2019 - 10.2022

FOH Operations Manager

The Painted Marlin Grille
10.2016 - 02.2019

Bar Manager

Texas Roadhouse, Inc.
08.2014 - 10.2016

Training Coordinator

Texas Roadhouse, Inc.
06.2012 - 07.2014

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Carlos CantúFood & Beverage Operator