Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLOS CARCACHE

WINTER SPRINGS,FL

Summary

Knowledgeable Parts Counter Sales Person proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. SAP knowledgeable.

Overview

6
6
years of professional experience

Work History

Warehouse Lead

Rush Truck Center
11.2022 - 11.2023
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Oversaw daily operations and shipping and handling processes.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Followed verbal and written instructions to properly move and ship products.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Followed orders precisely for correct items, sizes and quantities.
  • Received new stock and input values into computer system.
  • Greeted store customers and discussed needs.

Parts Counter Sales Person

Rush Truck Center
10.2021 - 11.2022
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Tracked parts use and charged items to customer accounts for billing.
  • Satisfied customers with fast, knowledgeable service for [Type] product needs.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Adhered to company guidelines for performance and compliance.

Dispatcher Coordinator

Rush Truck Center
08.2020 - 05.2021
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Parts Runner

Rush Truck Center
07.2019 - 07.2020
  • Pulled parts off store shelves to fill customer orders.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.

Parts Delivery Driver

Rush Truck Center
01.2018 - 06.2019
  • Pulled parts off store shelves to fill customer orders.
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Kept detailed records of deliveries and money received from customers.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Education

High School Diploma -

American School of Guayaquil
Guayaquil

Skills

  • Shipping and Receiving
  • Warehouse Functions
  • Supervisory Experience
  • Budget Management
  • Workforce Management
  • Logistics Management
  • Forklift Operations
  • Hiring and Training
  • Billing and Invoicing
  • Customer Care
  • Verbal and Written Communication
  • SAP Understanding

Timeline

Warehouse Lead

Rush Truck Center
11.2022 - 11.2023

Parts Counter Sales Person

Rush Truck Center
10.2021 - 11.2022

Dispatcher Coordinator

Rush Truck Center
08.2020 - 05.2021

Parts Runner

Rush Truck Center
07.2019 - 07.2020

Parts Delivery Driver

Rush Truck Center
01.2018 - 06.2019

High School Diploma -

American School of Guayaquil

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CARLOS CARCACHE