Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carlos Caro

El Paso,TX

Summary

Experienced Senior Operations Leader with over 20 years of proven management experience in Lean methodologies, servant leadership, organization, customer service, operations, training, and project management. Dedicated to driving operational excellence and fostering a culture of continuous improvement. Adept at leading cross-functional teams and implementing strategic initiatives to achieve business objectives. Passionate about delivering exceptional results and exceeding expectations in a fast-paced environment.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Operations Manager

DISH
08.2018 - 05.2025
    • Led a team of managers, 18 supervisors, and 300 hourly front-line associates.
    • Directly responsible for the operations of remanufacturing 75,000 receivers per week. All while keeping Safety, Quality, Delivery, Cost, and Continuous Improvement in mind.
    • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
    • Led, in 2020, the El Paso facility to the most efficient and best quality year in the site's history. Which solidified the decision to transition 7 new production lines in 2021 from another location.
    • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
    • Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.

Operational Excellence Manager

DISH
03.2013 - 08.2018
    • Implemented Lean Program in the Manufacturing Facility and Distribution Center. Which created an environment of Continuous Improvement and Respect for the people.
    • Created a new OPEX department to help drive the Continuous Improvement culture.
    • Organized and structured the plan to have 80 salaried employees certified with the Lean Green Belts.
    • Implemented 5S in the Manufacturing facility to include sign shop creation. Established full Creform fabrication shop with AutoCAD capacity.
    • Led the facility's first 30 Kaizen Events with led to cost savings and metric improvements. This also improved employee engagement as it allowed front-line associates to be part of process improvements.
    • Facilitated all cross-functional kaizen teams to lead, coordinate, and develop continuous improvement activities and events related to quality, processes, safety, waste elimination, customer satisfaction, and cost savings. The facility has completed 120 Kaizens since 2014.
    • Implemented IDEAS program to increase employee engagement. The program has received over 5,000 ideas from the front-line associates.
    • Created and implemented the hands-on Lean Simulation training, which received national attention.

Production Manager

DISH
03.2008 - 03.2013
    • Led a team of up to 13 production supervisors and indirectly managed a team of up to 300 hourly production associates.
    • Maintained and communicated daily productivity and shipment reports for all departments.
    • Led daily production meetings to review safety, quality, efficiency, and material costs.
    • Ensured a safe and clean working environment at all times, enforcing safety standards.
    • Assigned appropriate manufacturing supervisor, assembler, and operator duties.
    • Regularly created and updated department work instructions and reports.
    • Consistently met aggressive production and safety goals while minimizing equipment downtime.

Production Supervisor

DISH
07.2006 - 03.2008

Led a team of up to 40 production associates, overseeing daily stand-up meetings to review metrics and ensure associate feedback was addressed.

  • Maintained the most efficient production cell consistently.
  • Proposed process improvement ideas to management to enhance overall performance.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.

Procurement Specialist

Kent H. Landsberg
01.2003 - 04.2006
    • Managed inventory of over 1,500 items, using forecasts and projections to ensure customers experienced no line-down instances while maintaining optimal inventory levels (no more than two weeks' worth) to minimize company liability.
    • Sourced and established contracts with new external vendors.
    • Negotiated pricing agreements with vendors, maintained accurate records of company purchases, ensured timely payment to vendors, and terminated vendor relationships when necessary.

Owner

Tech Boys
06.2002 - 04.2004
    • Managed day-to-day business operations.
    • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
    • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Production Supervisor

Philips Consumer Electronics
01.1999 - 06.2002
  • Managed team of 75 production associates, overseeing productive production processes and meeting all deadlines.
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.

E4 / Specialist - Unit Supply Specialist

US Army Reserve
10.1997 - 10.2003
  • Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered, and turned in organization and installation supplies and equipment. Operated unit-level computer. Prepared all unit/organizational supply documents. Maintained an automated supply system for accounting of organizational and installation supplies and equipment.
  • Issued and received small arms. Secured and controlled weapons and ammunition in security areas. Scheduled and performed preventive and organizational maintenance on weapons.

Education

BBA - Business Operations & Supply Chain Management

University of Texas At El Paso
El Paso, TX
12.2018

Associate of Applied Science - Business Management

EL PASO COMMUNITY COLLEGE
El Paso, TX
05.2014

Skills

  • Kaizen Leader/Facilitator
  • Lean Simulation Trainer
  • 5S Implementation
  • Project Management
  • Root Cause Analysis
  • Lean Green Belt Trainer
  • Computer Savvy
  • Supply chain procurement
  • Production Scheduling
  • Production Management
  • IDEAS Management
  • Supply Chain
  • Strong leadership abilities
  • High Team Employee Engagement Rating
  • Self-Driven
  • Workforce planning
  • KPI tracking
  • Cross-functional coordination
  • Performance evaluations
  • Change management
  • Teamwork and collaboration

Languages

Fluent in both English and Spanish.

Certification

  • Lean GB Trainer - 2018
  • Lean Master Black Belt - 2016
  • Lean Black Belt - 2015
  • Lean Green Belt – 2014
  • Shingo Excellence – 2016
  • ASQ Lean Conf 2015 & 2016
  • LEI Conf 2015 & 2016
  • Shingo Conf 2016 & 2017
  • AME Conf 2016 & 2017
  • LEAD Build 2013
  • LEAD Empower 2015
  • Manager Essentials 2017
  • Situational Leadership
  • Peer Today Boss Tomorrow

Timeline

Senior Operations Manager

DISH
08.2018 - 05.2025

Operational Excellence Manager

DISH
03.2013 - 08.2018

Production Manager

DISH
03.2008 - 03.2013

Production Supervisor

DISH
07.2006 - 03.2008

Procurement Specialist

Kent H. Landsberg
01.2003 - 04.2006

Owner

Tech Boys
06.2002 - 04.2004

Production Supervisor

Philips Consumer Electronics
01.1999 - 06.2002

E4 / Specialist - Unit Supply Specialist

US Army Reserve
10.1997 - 10.2003

BBA - Business Operations & Supply Chain Management

University of Texas At El Paso

Associate of Applied Science - Business Management

EL PASO COMMUNITY COLLEGE