Carlos Carranza
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dependable Staff Sergeant with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
IT Technical Services Specialist
Casino Del Sol
Tucson, AZ
09.2023 - Current
- Installs and sets up personal computer (PC) equipment and software; installs network and telephone cable and wiring.
- Installs, upgrades, and configures network printing, directory structures, rights, security, software, and file services.
- Maintains, supports, and troubleshoots computer hardware and software problems pertaining to the Gaming Enterprise systems needs.
- Provides end users with support and training for all network-based applications, including PC connected peripherals and devices.
- Assists users in solving non-routine software, hardware, and procedural problems.
- Communicates with co-workers to research problems and find solutions in a timely manner.
- Works with software and hardware vendors to resolve issues pertaining to IT operations.
- Maintains the department inventory as well as the Gaming Enterprise’s computer related supplies inventory.
- Accurately documents, reports, and resolves technical issues.
- Documents ticket resolutions via HEAT ticketing software.
- Categorizes and prioritizes service requests by maintaining HEAT database with up-to-date status and information.
- Handles complex inbound calls, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware and other computer-related technologies.
- Interviews users to collect information about problems and leads users through diagnostic procedures to determine the source of errors.
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems; refers complex problems to supervisor or technical staff.
- Participates in professional activities designed to expand knowledge of IT programs, trends, and innovative applications.
- Performs all duties in an efficient manner ensuring confidentiality at all times.
- Performs other job-related duties as assigned.
25Q Multichannel Transmission Systems Operator
Active Duty Army/Army National Guard
Tucson
04.2010 - Current
- Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems.
- Created user accounts, profiles, and passwords in accordance with established procedures.
- Configured local area networks using routers, switches, hubs and other networking equipment.
- Managed active directory users, groups, OU's, GPO's to ensure proper access levels are met based on organizational policies.
- Maintained an inventory list of all IT assets including hardware components and software licenses.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Troubleshot, repaired, and maintained communication systems such as radios, telephones, and computers.
- Provided support to maintain, troubleshoot and repair multichannel transmission systems.
- Installed, configured and tested network hardware components such as routers, switches, modems and amplifiers.
- Diagnosed complex problems related to the transmission system's performance.
- Supported end-users with network and device troubleshooting and diagnosis.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Tested new software releases prior to deployment into production environments by simulating real-world scenarios.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ05-2025
Skills
- Computer Skills
- Data Entry
- Technical Support
- Strong Work Ethic
- Tech-Savvy
- Excellent Communication
- Listening Skills
- Attention to Detail
Timeline
IT Technical Services Specialist
Casino Del Sol
09.2023 - Current
25Q Multichannel Transmission Systems Operator
Active Duty Army/Army National Guard
04.2010 - Current
Bachelor of Science - Information Technology
Grand Canyon University
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