Carlos Carrillo

• Lead department in support of online LMS and development. Supporting students, staff, and faculty to facilitate student success. Work with and lead other programs and departments to provide solutions for education delivery and pedagogy alignment with technology.
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Developed impactful and strategic partnerships with vendors and other departments to drive educational development.
• Training of other departments employees in the use of educational technologies
• Go out into the community and developed relationship's with K-12 and with local business to meet their needs

• Manage sites in Texas, Arizona, and California. Support AOP for budget control. Demand planning for creating the budget for fiscal year 2015. Engage in site systems upgrades and maintenance. Support all personnel at my sites with anything IT related. Project management and finding solutions that will take Honeywell into the newest technologies and thus creating a value proposition for the customers by Honeywell becoming more efficient in everyday processes and passing that value down to the customer. One such innovation is Virtualization. I am working hard to bring my sites up to the virtualized environment and then we will see what the true power is in virtualization. Helped to get Honeywell to office 365 model creating a hybrid cloud utilizing Windows Server 2012 R2. Helped integrate ITILv3 framework into the end user support model to increase overall satisfaction with our service product. Administer functional contract proposals and committees; manages the selection and deployment of contracts. Develop, administer, and monitor budgets; implement and allocate resources following budget approval; approves expenditures.
• Supervised contractor work processes and adherence to project schedule.
• Communicated daily with vendors to keep project fully operational.
• Scheduled vendor and service companies for various types of operations.
• Oversaw all daily office operations and equipment maintenance.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

• Coordinate resources to meet project deadlines. Assign engineers to projects and follow the process through to end of life. Plan, coordinate and manage projects, while working with Engineers and stakeholders. Hold an open line of Communication to the stakeholders and provide timely feedback on all activities in relation to the project. Work with Team leads on Virtualization setups and VMware templates. Setup VM's for testing of product builds as they go through Change management process. Assist in setup of blade servers with Windows Server 2012 as the Operating System and Then setting that up in an isolated virtual environment for testing of new features before roll out to organization in a scaled Approach.
• Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
• Supported project planning and execution efforts relating to technical documentation and process development.
• Finalized project plans and obtained approval from clients.

• System testing

VMWare 5.0 integration, setup and administration. . Set Up private cloud. Customized DRS Cluster. . Setup VDS for vMotion, sDRS, Fault Tolerance, HA, and Resource pools. . vCenter Administration of customer platforms remotely. Worked with Server 2008 and Linux platforms to create Org units and child OU's that was representative of our sites and helped clients overseas setup there Windows Server platform integrated with VMware to create a truly fault tolerant system. Provided transfer of knowledge sessions and worked to instill ITILv3 standards in managing my teams handling of end users problems by creating expectations for support issues.

• REQUIREMENTS MANAGEMENT:

Product Development processes to: Lead and/or participate on the extraction, organization and Documentation of system-level requirements, both functional and nonfunctional. Interact with the System Architects, Technical Leads

and the whole development team to analyze and clarify requirements. Apply Configuration Management principles and

tasks to manage the state of the requirements. Participates on the domain expertise for the team that specifies processes and standards for Requirements Management

• QUALITY CONTROL:

Product Development processes to: Lead and/or participate on the planning, development and execution of Integration and Leads and/or participate on Test automation efforts for projects Report on the verification and validation quality, as well as advising the project teams on quality-related course of actions. Collaborate on project Defect Tracking. Participates on the domain expertise for the team that specifies processes and standards for Quality Control and defect management.

• CONFIGURATION MANAGEMENT:

Product Development processes to Lead and/or participate on the planning, development and execution of projects Configuration Management. Apply Configuration Management principles and tasks to manage the state of the development artifacts. Report on the Configuration Management status. Leads the build and deployment infrastructure development and enforcement efforts. Participates on the domain expertise for the team that specifies processes and standards for Configuration Management.

Acts as direct contact for software vendor and troubleshoots all software and vendor issues. Develops and Implements appropriate system procedures and controls. Reviews and monitors transaction processing and output. Interfaces with clinical staff and finance regarding information flow and accuracy. Ensures accurate and timely information is entered

into the computer system. Works with Contracts to ensure contract information related to claims is entered into the system in a timely manner. Works with software vendor regarding claims submission, adjudication of claims and Explanation of Benefits. Produces a variety of monthly and ad hoc reports and oversees their distribution to appropriate staff members in a timely manner. Serves as a Casa de los Niños liaison to partner agencies and other subcontractors

regarding all claims issues. Trains staff on issues related to Electronic Health Records system. Attends all meetings related to the claims system. Works closely with data entry clerk or other staff positions working in the claims department. Works with the Director, Behavioral Health Network, Clinical Director, and Quality and Compliance Director in analyzing utilization and cost data for process improvement activities. Also helped to integrate a new virtualized environment to reduce cost on infrastructure. Develop, plan, implement, and administer organizational goals

and objectives

ServiceNow product, used ITIL based standards to manage 3 tiers of support for CampusVue Management Systems.

ServiceNow allowed us to really streamline our processes and track KPI's along with creating ITIL reports to present to management for reporting purposes and to see where our processes were failing. ServiceNow product line allowed BridgePoint to better use IT strategies to meet business objectives and make us more efficient at meeting end user expectations. CampusVue Application Administrator, work independently to resolve end user help desk requests, advanced administration, and assigned projects. Additionally work closely with Systems Administrators, Database Administrators, Database Developers, Application Super Users, Business Analysts and, End Users in configuration and troubleshooting the CampusVue student information system. Run Student DPR Reports. Serve as Tier III support for CampusVue (SIS), UAT Testing of new revisions. Quality testing. Perform basic SQL Server 2008 queries. Participate in Change Management using ITILv3 model. Establish, monitor, evaluates, and improve processes, procedures and/or standards, ensuring alignment with the College mission, values, goals, objectives, initiatives and local, state, and Federal laws and regulations.