Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
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Carlos Carvajal

Carlos Carvajal

Cape Coral,FL

Summary

I am a business-driven professional and natural leader, consistently seeking opportunities to innovate both professionally and personally. With an optimistic outlook and a commitment to continuous learning, I adeptly apply new skills and strategies to enhance workflow efficiency. My expertise spans bilingual customer service, BPO quality analysis, and premium accounts management, where I strive to deliver exceptional results and drive business success.

Overview

7
7
years of professional experience

Work History

Sales Manager

Alternative CBD Holistic Wellness
Miami Beach, United States
07.2021 - Current
  • During my three years at Alternative Holistic Wellness, I gained comprehensive experience in managing a business from the ground up.
  • I was involved in every aspect, from securing licensing and overseeing construction to designing layouts, developing team training programs, and managing marketing and media.
  • I successfully deployed three stores in different cities, collectively generating over $6 million annually.
  • My role demanded strong leadership, strategic thinking, and exceptional sales management skills, all of which contributed to our outstanding performance and growth.

Sales agent

Lorex
Bogotá
08.2020 - 05.2021
  • In my previous role as a sales, tech support, and customer service agent for the security camera giant Lorex, I excelled in selling and remotely installing security systems.
  • Averaging at least 80 calls per shift, I provided exceptional customer service and technical support, ensuring client satisfaction and security system efficiency.
  • My ability to handle high call volumes while maintaining quality service contributed significantly to our team's success.

Tech support specialist

Citel
Bogotá
01.2019 - 08.2020
  • As a tech support specialist with the BPO giant Citel, I managed premium accounts such as JP Morgan Chase and Best Buy, providing their employees with remote support for Lexmark printers.
  • In this role, I ensured that quality standards and security procedures were consistently met, delivering efficient and reliable solutions to maintain high levels of client satisfaction.

Education

Journalism -

Universidad Sergio Arboleda
Bogotá
08.2025

Business made simple -

Donald Miller
02.2024

Big data and web 3 -

Sergio Arboleda
07.2021

Skills

  • Ability to Work Under Pressure
  • Customer Service
  • Leadership Skills
  • Detail Oriented
  • Project management
  • Data analysis

Hobbies and Interests

  • Reading classic novels
  • Diving
  • Collecting records

Languages

  • Spanish; Castilian
  • English

Personal Information

Title: Sales Manager

Timeline

Sales Manager

Alternative CBD Holistic Wellness
07.2021 - Current

Sales agent

Lorex
08.2020 - 05.2021

Tech support specialist

Citel
01.2019 - 08.2020

Journalism -

Universidad Sergio Arboleda

Business made simple -

Donald Miller

Big data and web 3 -

Sergio Arboleda

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