Carlos Casallas
Union City,NJ
Summary
Capable bartender/server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine dining establishments.
Overview
6
6
years of professional experience
Work History
Bartender
Masseria Dei Vini
08.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Coordinated wine selection and restocking for cellar with over 250 different wines.
Server/bartender
Serafinarestaurantgroup
05.2019 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Server
Rumba Cubana Restaurant
05.2020 - 09.2021
- Upsold high-profit items to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Bocca Di Bacco
09.2019 - 03.2020
Assistant Manager
Hooked
07.2018 - 03.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Designed and implemented strategies to reduce costs and waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Skills
- Beverage Preparation
- Payment Processing
- Menu Memorization
- Liquor, beer, and wine knowledge
- Cash Register Operation
- Inventory
- Creative Mixology
- Fluency in Spanish
- New Hire Training
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Bartender
Masseria Dei Vini
08.2022 - Current
Server
Rumba Cubana Restaurant
05.2020 - 09.2021
Server
Bocca Di Bacco
09.2019 - 03.2020
Server/bartender
Serafinarestaurantgroup
05.2019 - Current
Assistant Manager
Hooked
07.2018 - 03.2019
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