Carlos Castillo
Cranford,NJ
Summary
Adept at enhancing customer experiences and boosting sales through expert product presentation and keen communication skills, I excelled at Breadsmithcafe. Specializing in food safety and sanitation procedures, I contributed to a significant improvement in service quality and team performance, leveraging my ability to train staff and manage product freshness efficiently.
Overview
6
6
years of professional experience
Work History
Bakery Worker
Breadsmithcafe
11.2021 - 01.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
Food Service Worker
Friendlys Ice Cream
02.2018 - 12.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
Education
No Degree - Criminal Justice
Union County College
Cranford, NJ05-2026
High School Diploma -
Cranford High School
Cranford, NJ06-2018
Skills
- Temperature monitoring
- Product presentation
- Food safety
- Sanitation procedures
- Ingredient measuring
- Portion control
- Communication
- Packaging products
Timeline
Bakery Worker
Breadsmithcafe
11.2021 - 01.2024
Food Service Worker
Friendlys Ice Cream
02.2018 - 12.2020
No Degree - Criminal Justice
Union County College
High School Diploma -
Cranford High School
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