Carlos Castillo
Simi Valley
Summary
Experienced with customer service and inventory management in retail environment. Utilizes strong organizational skills to maintain orderly and appealing store displays. Knowledge of effective communication techniques to assist customers and resolve issues efficiently.
Overview
8
8
years of professional experience
Work History
Thrift Store Clerk
Hope Of The Valley Rescue Mission
07.2023 - Current
- Building professional relationships with regular customers, making them feel welcomed, and at home.
- Trained new staff on operational procedures and customer service standards.
- Helped coordinate special sales events to increase store traffic and community engagement.
- Mostly the same as the first segment for employment during 2020-2021. Mastered skills I had trouble with before
- Aided in loss prevention efforts through vigilant monitoring of suspicious activity and adherence to security protocols.
- Assisted with visual displays that showcased seasonal trends or promoted specific product lines, driving greater interest from shoppers.
Returns Processor/Technician
Sensoscientific
03.2021 - 11.2022
- Processed refunds up to specified dollar amounts according to strict company policy.
- Exercised safety precautions to prevent injury or damage to products and equipment.
- Triaged products for functionality and assessed visible conditions to determine resale eligibility.
- Identified critical distribution issues and reported to team leader or supervisor.
- Attached identifying tags to track returned items and put back into re-saleable stock.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Leveraged equipment to unload, move and store returned items in designated areas.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
Thrift Store Clerk
Hope of the Valley
09.2020 - 03.2021
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Counted cash at end of shift and prepared bank deposits.
- Worked closely with front-end staff to assist customers.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Asked detailed questions to determine appropriate items to fill customer needs.
- Promoted specific items to drive sales and achieve add-on purchases.
- Reported damaged items and incorrect pricing to supervisor.
- Delivered consistent and dedicated service through front-end customer engagement.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
Delivery Driver
DoorDash
05.2020 - 09.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Recognized by management for providing exceptional customer service.
- Performed deliveries throughout greater San Fernando Valley area.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Temp Worker
Select Staffing Agency
03.2020 - 03.2020
- Looked for faulty components in assembly processes to prevent accidents and errors.
- Collaborated with quality control professionals and other assembly teams.
- Positioned or aligned components for assembly.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Loaded and unloaded items from machines and conveyors.
- Sorted and packaged products to prepare for processing or shipment.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
Food Preparation Worker
Pokistop
01.2020 - 03.2020
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared meats, vegetables or desserts according to orders or instructions.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Removed trash and cleaned kitchen garbage containers.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Followed recipes and customer requests to prepare meals.
Customer Service/Cashier
McDonalds
04.2017 - 06.2018
- Team player, Excellent customer service, cash handling, Completing orders, serving food and beverages
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Collected credit card and cash payments to complete transactions for customer orders.
- Offered customers carry-out service at completion of transaction.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Concorde Career College
North Hollywood, CA11.2019
Some College (No Degree) -
Moorpark Community College
07.2018
High School Diploma -
Royal High School
06.2018
Skills
- Honest and Ethical
- Feedback Acceptance
- Excellent Communication
- Customer Service
- Complaint Resolution
- Dedicated Team Player
- Quick Learner
- Problem-Solving
- Patience and empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Thrift Store Clerk
Hope Of The Valley Rescue Mission
07.2023 - Current
Returns Processor/Technician
Sensoscientific
03.2021 - 11.2022
Thrift Store Clerk
Hope of the Valley
09.2020 - 03.2021
Delivery Driver
DoorDash
05.2020 - 09.2020
Temp Worker
Select Staffing Agency
03.2020 - 03.2020
Food Preparation Worker
Pokistop
01.2020 - 03.2020
Customer Service/Cashier
McDonalds
04.2017 - 06.2018
Some College (No Degree) -
Moorpark Community College
High School Diploma -
Royal High School
Concorde Career College
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