Carlos Castillo
Oklahoma City
Summary
Dynamic Gas Technician with proven expertise at Oklahoma Natural Gas, excelling in gas leak detection and emergency response. Adept at building client relationships and ensuring safety compliance, I consistently deliver high-quality service while maintaining accurate records. My problem-solving abilities and commitment to excellence drive customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Gas Technician
Oklahoma Natural Gas
Oklahoma City
11.2023 - Current
- Maintained accurate records of all work performed including details about materials used, tests conducted, repairs completed.
- Maintained and repaired natural gas piping systems for residential and commercial customers.
- Adhered strictly to safety guidelines while working with flammable gases like natural gas.
- Tested for gas leaks in residential and commercial buildings using specialized tools and meters.
- Determined causes of malfunctions through observation, testing or troubleshooting techniques.
- Ensured that all work areas were kept clean during installation process as well as upon completion.
- Responded promptly to emergency service calls related to gas leaks or fires
Contractor Sales
Mill Creek Lumber
03.2023 - 11.2023
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Used strong customer service skills to develop loyal customer base, increasing repurchasing rate Number%.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Estimator
Mill Creek Lumber
08.2022 - 03.2023
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
- Analyzed buildings to prepare estimates for Type work.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Retail Counter Sales
Mill Creek Lumber
08.2019 - 09.2022
- Greet and communicate with every customer in a courteous and professional manner
- Apply product knowledge to assist customers in selecting the products that best fit their needs
- Assist outside sales, home builders and customers with product selection
- Manage showroom and maintain current product displays. Communicate with vendors to obtain special order products.
- Process orders accurately and completely into point of sale system for ordering and delivery scheduling accuracy
- Schedule and track delivery orders.
- Communicate via phone and/or e-mail with customers and team
- Handle cash and other payments from customers
- Assist in stocking weekly hardware orders.
- An ability to learn products, how they are used and relate to one another, etc.
- Excellent communications skills
- Must be able to adapt and improve
- Math skills sufficient to accurately add, subtract, multiply, divide, and calculate margin
- Organizational skills with an ability to handle multiple projects and sales processes
- Must be proficient in computer skills
- Previous retail sales experience or equivalent
- Must be able to learn and use a Point of Sale system
Yard Helper
Mill Creek Lumber
07.2019 - 08.2019
- Gathering building materials such as lumber, sheathing, roofing, drywall, doors, windows etc.
- Operate a forklift to receive trucks, stock and stage materials for manufacturing. (Forklift Training Available)
- Build Millwork material packages by hand
- Ensure cleanliness by removing all waste from the facility
- Cycle counts/inventory monitoring
- Keep materials organized, safe and ready for production
- Clean work area at end of each shift
- Follow all safety policies!
- Ability to be on your feet for your entire shift while performing manual labor
- Ability to follow written and verbal instructions
- Work to a high level of accuracy
- Mathematically inclined; ability to do calculations
- Good communication skills
- Good hand coordination
Customer Pick Up Loader
Mathis Brothers
09.2018 - 07.2019
- Loading and unloading of trucks, make sure all merchandise is labeled with a destination using a scan gun properly, removing any damaged merchandise and take to repair shop, stage merchandise in correct area within the warehouse in a timely fashion, assembly/disassembly of merchandise
- Keep warehouse area clean, removing trash from work area, sweeping work area, inspect merchandise for functionality, damages, defects, and imperfections
- Loading customer merchandise, make all necessary copies and paperwork for the Control Booth and obtain customer signatures on waivers, knowledge of correct ticket procedures.
- Gathering empty boxes and breaking them down, sweeping warehouse, operating the trash compactor, move items lift trucks or carts, account for all scheduled items for next day delivery, checking for shortages through auditing the manifest; use proper procedures when working with knifes, flat carts, and lifting merchandise.
- Assisting other departments in the warehouse as needed; check daily closing assignments and responsibilities; use excellent customer relations when working with internal and external customers.
- Perform any other duties as directed by management
Education
High School Diploma -
Pathways Middle College
Oklahoma City, OK05.2019
Skills
- Effective Scheduling
- Building Client Relationships
- Customer Service and Assistance
- Active Learning
- Selling Skills
- Business Transactions
- Invoicing
- Gas leak detection
- Safety compliance
- Emergency response
- Gas meter installation
- Carbon monoxide detection
- Gas line repair
- Pressure testing
- Leak detection
- Service reporting
- Problem-solving abilities
Timeline
Gas Technician
Oklahoma Natural Gas
11.2023 - Current
Contractor Sales
Mill Creek Lumber
03.2023 - 11.2023
Estimator
Mill Creek Lumber
08.2022 - 03.2023
Retail Counter Sales
Mill Creek Lumber
08.2019 - 09.2022
Yard Helper
Mill Creek Lumber
07.2019 - 08.2019
Customer Pick Up Loader
Mathis Brothers
09.2018 - 07.2019
High School Diploma -
Pathways Middle College