Carlos Castro
Lancaster,CA
Summary
General operations manager with 15 years in the retail warehouse industry; 9 years in Supervisory management. Focused on driving the business, strong financial acumen background; fluent with P&L (profit and loss) and operational income statement (OPIS); Managed 200+ associates in a 150-million-dollar facility. Skilled in Microsoft Word and Excel with a strong history of driving results and managing people. Pursuing a management position where I can utilize leadership skills, and opportunity for advancement.
Overview
8
8
years of professional experience
Work History
FREIGHT FLOW/ SHIPPING AND RECEVING MANAGER
Sams Club #4767
02.2023 - Current
- Supervise all shipping and receiving operations
- (example) trucks off loaded for the day, detail receiving, fork-lift safety etc
- Observe the flow of merchandise and make critical decisions on features, to increase sales and profit
- Enforce the execution of food safety standards, cold chain compliance and food merchandising
- Drive sales and create budgets for sales, expenses, and wages ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock, and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; monitoring club indexing; ensuring budgeted numbers are achieved; ensure department staffing levels are within company guidelines
- Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition and ensuring diversity awareness.
- Food safety certified
- forklift/Scissor lift certified - Trainer
GENAERAL MERCH MANAGER
Sams Club #4824
09.2020 - 02.2023
- Analyzing and interpreting reports, implementing, and monitoring loss prevention and safety controls; oversee safety, operational, and quality assurance reviews; develop and implement action plans; provide direction and guidance on executing company programs and strategic initiatives
- Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition and ensuring diversity awareness
- Ensure compliance with company policies and procedures and adhere to company mission values and standards of ethics and integrity.
- Delegating tasks such as, painting, plumbing, minor, electrical related issues,following up for completeness.
- Provide Powered Material Handling Operators with proper training and certification
- Ensuring Environmental Services in monitoring operational programs assuring that building is maintained in a safe, clean and operationally effective condition.
- Maintain perpetual inventories of custodial and maintenance supplies
- Ensure that custodial standards are met. Maintain cleanliness of assigned facilities.
- Assigning janitorial duties to staff and regularly inspecting their work to ensure that established standards are met.
- Responsible for maintaining the cleanliness of building and the surrounding grounds.
MEMBER EXPERIENCE/ MARKETING MANAGER
Sams club #4767
11.2016 - 09.2020
- Model, and provide guidance to associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are resolved within company guidelines and standards
- Drive membership income and SIF
- Handle scheduling, (red praire)time sheets and operational reports
- Hire/ i9/train / coach associates
- such as, painting, carpentry, plumbing, heating, air-conditioning, electrical and related systems.
Inspect work for completeness. - identifying shrink and damages,securing
fragile and high-shrink merchandise. - Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling
claims and returns; zoning the area; stocking, arranging and organizing merchandise - coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and
modeling and helping others with how to adapt to change or new challenges. - Coordinate, complete and oversee job-related activities and assignments.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,
and demonstrating how to apply these in executing business processes and practices - Ensuring a safe and clean environment for members and associates by performing safety sweeps as necessary
- Ensuring customers have a great first and last impression
- Maintaining a positive attitude
- Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management. Cleans all areas of the Facility
- Ensuring a safe and clean environment for Members and Associates by performing maintenance as necessary, responding to spills, operating floor scrubbers, and disposing of cardboard, plastic, and trash in accordance with Company Environmental Sustainability Program.
- Maintains appropriate levels of Company-approved chemicals and supplies needed to ensure a safe and clean facility, including ensuring that chemical supplies are rotated and stored in proper containers in preparation for their use and placing orders to replenish supplies are low.
Education
HIGH SCHOOL DIPLOMA -
Antelope valley high school
06.2003
Skills
- Bilingual English and Spanish
- Knowledge of cold chain procedures
- Certified forklift, scissor lift, walkie stacker
- Forklift trainer/ certified 30 associates
- Familiar with hazmat, and state compliance regulations
- Goal oriented/ Collaborator
- Exceptional communication
- Experience with inventory management
- Microsoft word/excel
- Experience with power bi and tableau
Websites
Timeline
FREIGHT FLOW/ SHIPPING AND RECEVING MANAGER
Sams Club #4767
02.2023 - Current
GENAERAL MERCH MANAGER
Sams Club #4824
09.2020 - 02.2023
MEMBER EXPERIENCE/ MARKETING MANAGER
Sams club #4767
11.2016 - 09.2020
HIGH SCHOOL DIPLOMA -
Antelope valley high school
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