Carlos Enrique Moreno Castro
Danbury,CT
Summary
IT professional with excellent skills and experience in providing exceptional support to users at all levels. Recognized for my solid reputation, teamwork abilities, and effective problem-solving skills. I aim to be part of a new professional project where I can contribute my knowledge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Specialized Leasing Executive
Start Banregio S.A. de C.V. SOFOM ER, GFB
03.2017 - Current
- Placement of financial products (Operating Lease, Financial Lease, and Simple Credit)
- Prospecting, visiting, and closing business deals
- Developing business relationships with vendors
Commercial Analyst
AF Banregio SOFOM ER, GFB
08.2015 - 03.2017
- Preparing financing proposals
- Support and integration of documents
- Monitoring processes with suppliers and coordinating documentation with clients
- Managing credit, legal, and operational files
- Following up and closing financing operations until completion
IT Support Engineer
IT & DTEC DE MÉXICO S.A. DE C.V. Account: CIT Bank
10.2010 - 08.2015
- Installing and configuring Windows Server 2003, 2008, and 2012
- Configuring IIS (Internet Information Services)
- Managing technology devices and data center servers
- Ensuring server security and managing Active Directory
- Overseeing server communication configurations
- Performing backups and restorations for Mexico and Latin America
- Managing magnetic media inventory and sending daily backups to providers
- Coordinating maintenance for computing and printing equipment
- Account: CIT Group Leasing Company
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
IT Support Engineer
IT & DTEC DE MÉXICO S.A. DE C.V. Account : Nestle
04.2008 - 09.2010
- Installing and configuring Windows Server 2003, 2008, and 2012
- SAP migration in Mexico and Central America
- Managing users and profiles in SAP security mode
- Migrating Nestlé’s internal systems for end users
- Account: Nestlé México S.A
- De C.V
- Resolved system errors using diagnostic tools, improving service reliability.
- Implemented hardware fixes to boost operational efficiency and minimize downtime.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Education
Computer Engineer -
National Autonomous University of Mexico
Skills
- Logical thinking
- Troubleshooting
- Equipment installation
- System configuration
- IT support
- Follow-ups
- Business planning
- Commercial strategies
- Negotiation
Certification
- Avaya Configuration and Solutions Course
- Windows Server and Active Directory Administration Course
- Support Management and Call Center Course
- SAP Course
- Financial Situation Analysis (Banregio)
- Credit Processes (Banregio)
- Legal Considerations (Banregio)
- Financial Mathematics (Banregio)
- Basic Accounting (Banregio)
- Prospecting and Situation Management Course (Banregio)
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Specialized Leasing Executive
Start Banregio S.A. de C.V. SOFOM ER, GFB
03.2017 - Current
Commercial Analyst
AF Banregio SOFOM ER, GFB
08.2015 - 03.2017
IT Support Engineer
IT & DTEC DE MÉXICO S.A. DE C.V. Account: CIT Bank
10.2010 - 08.2015
IT Support Engineer
IT & DTEC DE MÉXICO S.A. DE C.V. Account : Nestle
04.2008 - 09.2010
Computer Engineer -
National Autonomous University of Mexico
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