Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Carlos Castro

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Circle K
08.2022 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided backup support for organizational leadership.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Parking Lot Attendant

HEB Grocery Store
09.2020 - 08.2022
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Associate of Arts - Accounting And Finance

San Jacinto College
Pasadena, TX
09-2025

High School Diploma -

Sam Rayburn
Pasadena, TX
06-2017

Skills

  • Promotional support
  • Upselling
  • Retail loss prevention
  • Professional demeanor
  • Teamwork and collaboration
  • Inventory tracking
  • Customer service

Languages

Spanish
Limited Working

Software

Office

Timeline

Customer Service Representative

Circle K
08.2022 - 09.2024

Parking Lot Attendant

HEB Grocery Store
09.2020 - 08.2022

Associate of Arts - Accounting And Finance

San Jacinto College

High School Diploma -

Sam Rayburn

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