Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Carlos Caycho

Miami,FL

Summary

High-energy sales leader with top-notch customer service, managing cash and processing orders. History of consistently exceeding quotas and persuasive negotiation expertise. Strong team player with a proactive approach and a dedication to achieving targets. Proficient in providing tailored solutions, and closing deals effectively.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Agent

Express roofing
Miami, FL
10.2022 - Current
  • Ensured compliance with company policies and procedures at all times.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Maintained accurate records of all sales activities in the company's CRM system.
  • Developed strategic relationships with key decision makers at target companies.
  • Reported directly to Manager regarding progress towards goals.
  • Negotiated contracts with customers to secure sales deals.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Resolved customer complaints promptly and effectively.
  • Developed relationships with customers by providing excellent customer service.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Managed daily cash operations and maintained accurate records of all transactions.

Manager of Operations

OfficeMax
Miami, FL
04.2021 - 10.2022
  • Oversaw inventory management activities including ordering supplies as needed.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Managed team of XX employees, conducting performance evaluations and facilitating professional development.
  • Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Collaborated with team leaders on quality audits.
  • Enforced federal, state, local and company rules for safety and operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.cas
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Assisted cashiers with resolving customer complaints and inquiries.

Warehouse Supervisor

Crowley
Doral, FL
03.2017 - 03.2021
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Identified process improvement opportunities within the warehouse environment.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Supervised loading and unloading of materials from incoming trucks.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Reviewed invoices for accuracy prior to authorizing payment processing.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Monitored workers and reviewed completed work for proper performance.
  • Checked loaded materials compared to work orders for correctness.
  • Assessed job sites to determine work needed.

Education

Associate of Business Administration - Finances

Miami Dade College
Miami, FL

Skills

  • Strategy Development
  • Paperwork Processing
  • Product Demonstrations
  • Sales follow-up
  • Sales Presentations
  • Client Relations
  • Performance Tracking
  • Upselling strategies
  • Sales Training
  • Customer Assistance
  • Closing deals
  • Proposal Development

Certification

  • Quickbooks
  • Associates degree

Languages

english
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sales Agent

Express roofing
10.2022 - Current

Manager of Operations

OfficeMax
04.2021 - 10.2022

Warehouse Supervisor

Crowley
03.2017 - 03.2021

Associate of Business Administration - Finances

Miami Dade College

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Carlos Caycho