Carlos Cedeno
BOCA RATON,FL
Summary
Professional Food Services offering more than ten years of experience with a strong interest in providing the highest customer service standards and ensuring customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Manager
HCA
West Palm Beach, FL
09.2021 - Current
- Creating a positive employee engagement experience for our employees by celebrating birthdays, and monthly recognition.
- Ensured quality production standards were followed and maintained
- Ensured employees adhered to HACCP, FDA, and safety regulations and compliance with company policies and procedures
- Plan Patient menu
- Trained and monitored employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
- Monitored daily workforce planning and employee turnover.
- Responsible for employee retention.
- Maintained financial goals related to productivity, overtime, labor goals, and meals per hour.
- I have worked with management staff to improve the performance and patient satisfaction of the unit.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
Environmental Services / Operations Manager
HCA
- Manages custodial and care needs through appropriate scheduling practices
- Manages assigned custodial staff and floor crews and, as necessary, sanitation/recycling drivers to maintain the Hospital’s high cleaning standards
- Conducts routine and random inspections of work crews to ensure safe work practices are being followed
- Maintains effective occurrence forms accordingly and conducts annual staff evaluations
- Ensure adequate materials, supplies, and equipment are available and perform the work professionally.
Food Service Manager 2
SODEXO USA, INC.
01.2013 - 12.2019
- Oversee the department’s daily operations, ensure customer satisfaction ratings are met, establish operational objectives and daily work plans for shift supervisors, schedule, recruit, train, evaluate a team of 60, and conduct health and safety audits.
Patient Service Manager Level 2
Tenet
01.2015 - 01.2019
- Oversee the department’s daily operations, ensure customer satisfaction ratings are met, establish operational objectives and daily work plans for shift supervisors, schedule, recruit, train, evaluate a team of 60, and conduct health and safety audits
- Experience with Sodexo Safety procedures, Payroll (Kronos), Health Touch, EFY – AYR –Systems, UFS, Service Depot
- Certificate of completion of C.A.R.E.S Training, Hospital Emergency Response Training (FEMA)
- 100% EcoSure Safety Audit Score in 2018 & 2017
- 100% EcoSure Physical Safety Audit Scores in 2018 & 2017
- Led Workforce Reduction of 5 FTEs while maintaining a clean, quality, and safety
- Improved Patient satisfaction scores from 25% to 45%.
Patient Service Manager
HCA
01.2013 - 01.2015
- Focused on meeting service delivery and patient satisfaction goals and safety/sanitation, implemented the policies and procedures that the department would follow per regulatory compliance, recruited, trained, and evaluated a team of 80
- Worked with nursing directors to improve services
- 100% TJC Safety Audit Score in 2015
- Created Sanitation guidelines covering audits & training; delivered in-services to all staff.
Patient Services Manager Level 1
Sodexo
01.2013 - 10.2013
- Managing diet office and tray line personnel of up to thirty people daily, ensuring customer satisfaction ratings are met, establishing operational objectives and daily work plans for shift supervisors, scheduling, compiling and drafting reports, executing health and safety audits
- Worked with dietitians to meet patient’s needs and design menus.
Education
High School Diploma -
Barbara Goleman
01.2003
Skills
- Bilingual
- Performance evaluations
- Project planning and development
- Ability to Lead
- Cost Control
- TJC Safety Audits
- Microsoft Office (Word, Excel, Outlook, Publisher, and PowerPoint)
- Waste Reduction
- Employee Retention
- ADP
- Kronos
Certification
- ServSafe Certification
- Sodexo Training Summary (Richland Training Center), 2013
Personal Information
Title: FOODSERVICE MANAGER
Timeline
Food Service Manager
HCA
09.2021 - Current
Patient Service Manager Level 2
Tenet
01.2015 - 01.2019
Food Service Manager 2
SODEXO USA, INC.
01.2013 - 12.2019
Patient Service Manager
HCA
01.2013 - 01.2015
Patient Services Manager Level 1
Sodexo
01.2013 - 10.2013
Environmental Services / Operations Manager
HCA
High School Diploma -
Barbara Goleman
Similar Profiles
Alex MartinezAlex Martinez
Nursing Student at HCANursing Student at HCA
Alivia AndersonAlivia Anderson
Certified Nursing Assistant at HCACertified Nursing Assistant at HCA
Ava WrightAva Wright
Nurse Extern at HCANurse Extern at HCA
Heather SchowHeather Schow
Clinical Informatics at HCAClinical Informatics at HCA
Reynoldson VolcyReynoldson Volcy
Newspaper Carrier at Merci Bon Services IncNewspaper Carrier at Merci Bon Services Inc