Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Cerna

Castaic,CA

Summary

Adept Engineer Technician with a proven track record at The Garland Hotel, enhancing product quality and ensuring regulatory compliance through meticulous system testing and maintenance. Skilled in machine operation and fostering teamwork, I significantly reduced equipment downtime and improved project management efficiency. My customer support excellence and technical expertise drive tangible results and operational improvements.

Overview

24
24
years of professional experience

Work History

Engineer Technician

The Garland Hotel
02.2017 - Current
  • Collaborated on cross-functional teams for efficient project management, meeting project deadlines consistently.
  • Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
  • Enhanced product quality with thorough testing procedures and detailed documentation.
  • Reduced equipment downtime by conducting regular maintenance and troubleshooting tasks.

Valet Parking Attendant

The Garland Hotel
03.2016 - 02.2017
  • Explained parking rates and retrieval procedures to guests upon arrival.
  • Handled cash transactions accurately, ensuring proper payment for services rendered.
  • Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
  • Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.

Engineering Supervisor

Gaylord Apartments
01.2013 - 03.2016
  • Actively participated in recruitment efforts, interviewing candidates and making hiring recommendations based on technical skills and cultural fit within the department.
  • Increased overall department efficiency through strategic planning, effective resource management, and close monitoring of project progress.
  • Set and managed budgets for capital, expense and cost improvement activities and defined and developed project specifications.
  • Facilitated strong teamwork among department members by fostering an inclusive culture that promoted open dialogue, feedback sharing, and mutual respect among colleagues.

Security Supervisor

Progressive International Security Inc.
01.2010 - 03.2013
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.

Valet Supervisor

The Sixty Thompson Beverly Hills
04.2004 - 01.2011
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.

Engineering Supervisor

Ritz Carlton Hotel
05.2000 - 01.2004

Education

High School Diploma -

El Salvador
El Salvador
06.1997

Skills

  • System Testing
  • Machine Operation
  • Customer Support
  • Hardware Installation
  • Carpentry
  • Painting

Timeline

Engineer Technician

The Garland Hotel
02.2017 - Current

Valet Parking Attendant

The Garland Hotel
03.2016 - 02.2017

Engineering Supervisor

Gaylord Apartments
01.2013 - 03.2016

Security Supervisor

Progressive International Security Inc.
01.2010 - 03.2013

Valet Supervisor

The Sixty Thompson Beverly Hills
04.2004 - 01.2011

Engineering Supervisor

Ritz Carlton Hotel
05.2000 - 01.2004

High School Diploma -

El Salvador

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Carlos Cerna