Carlos Chamorro
San Francisco,CA
Summary
Seasoned professional leader with over 30 years proven experience in the industry. A branch manager with a strong employee relation orientation who specializes in customer engagement and retention. Responsible for maximizing customer service and sales by driving traffic to each individual branch and providing customer service and counsel. Qualififed senior advisor to external branch leaders, with a proven track record to deescalate issues and mitigate risk.
Overview
35
35
years of professional experience
Work History
Branch Manager
PACE Supply
06.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Assistant Branch Manager (FKA - "Number 2")
PACE Supply
12.2008 - 06.2018
- Managed risk effectively through strict adherence to compliance guidelines.
- Implemented marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch sales.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Branch Manager
Calsteam
08.1993 - 12.2008
- Experience cross functionally managing 6+ work sites, and their various operations.
- Streamlined communication between departments, improving collaboration efforts within the company as well as problem resolution times.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing their professional growth.
- Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Additional roles included: Inside Sales Associate, Warehouse Manager, Counter Sales Representative, and Warehouse Technician.
Inventory Specialist
Sam & Libby
02.1991 - 08.1993
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock.
- Negotiated pricing with vendors to secure cost savings while maintaining desired product quality.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Customer Service Representative
Uhaul Moving And Storage
06.1989 - 03.1991
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing reservations, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
High School Diploma -
Mission High School
San Francisco, CA06.1989
Skills
- Prioritizing and Planning
- Relationship Building
- Social Perceptiveness
- Customer Service
- Critical Thinking
- Service-Oriented
- Proactive and Focused
- Attention to Detail
Accomplishments
- Implemented new procedures to maximize customer satisfaction, build trust and maintain loyalty.
- Repeatedly received recognition from superiors for excellence in service.
- Supervised team of 50 staff members.
- Routinely supervised hundreds of accounts per year.
- Oversaw exponential growth in multiple branches under my leadership,
Additional Information
Available upon request.
Timeline
Branch Manager
PACE Supply
06.2018 - Current
Assistant Branch Manager (FKA - "Number 2")
PACE Supply
12.2008 - 06.2018
Branch Manager
Calsteam
08.1993 - 12.2008
Inventory Specialist
Sam & Libby
02.1991 - 08.1993
Customer Service Representative
Uhaul Moving And Storage
06.1989 - 03.1991
High School Diploma -
Mission High School
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