Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Chan

Downey,CA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.

Overview

5
5
years of professional experience

Work History

Assistant Director of Operations

K&M Foodservice
Vernon, CA
10.2022 - Current
  • Coordinated with other departments to ensure proper communication and collaboration between teams.
  • Ensured compliance with all applicable laws and regulations pertaining to operations management.
  • Maintained relationships with vendors, negotiating contracts as necessary.
  • Handled administrative tasks such as document preparation, filing systems, design and develop office documentations, record keeping, and appointment scheduling.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Established policies and procedures for the department in accordance with company standards.
  • Assisted Director and Managers in supervising, train, and evaluated employees, performance assessments, and implementing salary adjustments, promotions, and disciplinary actions as necessary. Managed scheduling, work assignments, and evaluated work products to ensure team effectiveness and productivity.
  • Maintain records of the unit concerning purchases, budget accounts and inventory and requisitions office supplies.

Cell Phone Repair Technician

Assurant (T-Mobile)
Bellflower, CA
10.2021 - 10.2022
  • Repair smart phones by utilizing tools and process to triage, determining the most effective method to repair.
  • Resolved customer complaints regarding malfunctioning or damaged cell phones.
  • Established and modified networks and computers for business men, teachers, government officials and medical personnel.
  • Created detailed reports on all repair jobs performed.
  • Troubleshot various mobile operating systems, such as Android and iOS.
  • Maintained a log of all repairs completed and kept track of inventory levels in stockroom.
  • Installed software updates and applications onto customer's devices.

Low Voltage Technician

Smart Systems Technologies
Irvine
01.2019 - 10.2021
  • Proofread documentation and blueprints for accuracy, clarity ensuring each step has proper approval from company and city.
  • Document inventory on work vans on a regular basis.
  • Entrusted with finalizing transactions by means of cards, checks and cash.
  • Conduct research and frequently as technological developments are made and to satisfy customers projects as needed.
  • Call center support, accessing customer account and devices, assisting in troubleshooting over the phone.
  • Plan out and route effectively per job sites and with co-workers to ensure all assigned work is completed in a timely manner.

Education

Business Management/ Programming & Development

Eastern Gateway Community College
Steubenville, OH
07-2023

Skills

  • Scheduling and Coordination
  • Logistics Management
  • Process Improvements
  • Operations Oversight
  • Strategic planning and execution
  • Business Management
  • Quality Assurance
  • Network Administration

Timeline

Assistant Director of Operations

K&M Foodservice
10.2022 - Current

Cell Phone Repair Technician

Assurant (T-Mobile)
10.2021 - 10.2022

Low Voltage Technician

Smart Systems Technologies
01.2019 - 10.2021

Business Management/ Programming & Development

Eastern Gateway Community College

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Carlos Chan