Carlos Chavez

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Provided customers with estimates to resolve any plumbing and drain issues
• Built relationships with commercial and residential customers
• Inspection of sewer lines with video equipment.
• Diagnosis of drain lines to provide customers with solutions
• Diagnosis of plumbing systems to provide customers with solutions
• Back flow device testing
• Excavator operator
• Worked with various plumbing tools in the trade
• Unstopping sewers and drains.
• Plumbing repair and replacement of water heaters both residential and commercial
• Plumbing repair or replacements of PVC, copper piping, black iron pipe, pex pipe etc.
• Underground sewer repairs and replacements
• Underground water line repairs and replacements
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Residential new construction plumbing installer. Setting fixtures during final stages of the plumbing installation

Plumbing repairs to copper and PVC pipes

Unstopping of drains in the stores with sewer machines