Carlos Chevalier
New York,NY
Summary
Proven track record of enhancing customer satisfaction and team performance at Aladino Hotel through expert problem-solving and customer service skills. Skilled in data entry and business correspondence, consistently delivering results by improving operational efficiency and fostering client relationships. Demonstrates attention to detail and a commitment to maintaining high-quality standards.
Overview
13
13
years of professional experience
Work History
Junta Central Electoral
Administrative Offices
02.2018 - Current
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Answered queries by locating and retrieving necessary files.
- Composed correspondence to internal and external parties as requested.
Customer Service Representative Team Lead
Aladino Hotel
08.2014 - 02.2018
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Improved overall call center performance with effective coaching and feedback to team members.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Car Dealership Administrative Assistant
Corona Auto Import
04.2011 - 08.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
Education
BBA - Business Administration
Pontificia Universidad Madre Y Maestra
Dominican Republic09.2019
Skills
- Problem-Solving
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Computer Proficiency
- Data Entry
- Business Correspondence
- Scheduling
- Paperwork Processing
Languages
Spanish
Native or Bilingual
Timeline
Junta Central Electoral
Administrative Offices
02.2018 - Current
Customer Service Representative Team Lead
Aladino Hotel
08.2014 - 02.2018
Car Dealership Administrative Assistant
Corona Auto Import
04.2011 - 08.2014
BBA - Business Administration
Pontificia Universidad Madre Y Maestra
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