Carlos Chicas
Glen Burnie,MD
Summary
Warehouse manager highly motivated and eager to take on new challenges, with proven success and great talent in coordinating operations, promoting safety, accuracy and company rules by monitoring the performance of more than 400 employees and training to new hires. I offers creative solutions to complex operational problems and successful strategies to boost productivity. Coordinates with the production and finishing of incoming materials and outgoing assemblies. Adept at working effectively without supervision and quickly mastering new skills.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Ryder System, Inc
01.2023 - Current
- Management of the activities of kitting personnel, developing, and setting department goals based on company expectations also evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective.
- Management of shipping and receiving processes, directly contributing to warehouse activities during busy periods to ensure a high level of customer service and preventing teams from falling behind during high-order volume time periods.
- Monitor key performance indicators KPIs including order volume and personnel levels also responsible for ensuring that the team understands expectations and consistently meets or exceeds KPIs.
- Manage inventory levels, ensuring that inventory changes are promptly and accurately recorded in internal supply chain systems.
- In case of an inventory discrepancy, confer with team members and across departments to determine the source of the issue and resolve it.
- Performing internal and external resources to coordinate cell and functional activities with quality assurance, manufacturing, supply chain, inventory control, transportation, etc
- Develop and implement SAP systems transactions to business clients to manage personnel, planning, and financial goals.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Streamlined operations to improve process efficiency.
Cashier Manager Lead
US Check Cashing
03.2020 - 07.2023
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Payroll Checks, Government & Benefits Checks, Insurance Checks, Business /Commercial Checks, Tax Refunds, Federal- State- Local- Refund.
- Anticipation Loan (RAL) and Rebate Checks.
- Customer service in all services provided with willingness and attitude to help any customer requirement in English and Spanish.
- They are available in the exact amount you need, to help making managing your money easier.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assistant Shift Manager
Amazon
04.2020 - 01.2023
- Trained staff on material handling processes to reduce shipping times
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues
- Considered work projections and company targets when forecasting manpower requirements
- Reviewed work orders to determine work assignments and material and equipment needs
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
- Organized efficient daily work plans based on oral instructions and written directions to meet hallenging objectives
- Juggled shift duties, prioritizing immediate tasks to streamline operations
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Coach, manage, and develop a team of 50-200 associates.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Veho Driver
Veho
01.2021 - 12.2022
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Secured merchandise, avoiding damage during transportation.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Documented customer service issues, expenses, mileage and other key information.
- Kept accurate logs of all deliveries and trips.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Delivery Driver
UPS
12.2020 - 12.2022
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
- Mapped routes and specific locations using local road knowledge and GPS software.
- Documented delivery information, updating after each stop.
- Attended training and safety meetings for updated rules and procedures.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Protected loads from shifting and products from damage through proper loading, bracing and balancing.
- Lifted boxes and products with correct safety gear and techniques.
- Delivered goods and services to customers on time and in excellent condition.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Secured merchandise, avoiding damage during transportation.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
Kitchen Manager
Crestline Hotels & Resorts
03.2018 - 03.2019
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Kitchen Supervisor
LTD Hospitality Group
11.2016 - 03.2019
- Supervised kitchen food preparation in demanding, high-volume environments.
- Trained kitchen workers on culinary techniques.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Monitored food products, driving quality, freshness and integrity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored food preparation, production, and plating for quality control.
Education
Bachelor's degree - Logistics, Materials, and Supply Chain Management
Universidad De El Salvador
Bachelor of accounting - Accounting and Finance
Universidad de El Salvador
GED - undefined
Anne Arundel Community College
Skills
- SAP ERP
- SAP Business Warehouse (SAP)
- Customer Relationship Management
- Quality Control Management
- Employee Coaching and Mentoring
- Shipping and Receiving Oversight
- Operations Management
- Strategic Planning
- System Optimization
- Profitability Assessments
- Budgeting and Resource Management
- Managing Operations and Efficiency
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead Manager
Ryder System, Inc
01.2023 - Current
Veho Driver
Veho
01.2021 - 12.2022
Delivery Driver
UPS
12.2020 - 12.2022
Assistant Shift Manager
Amazon
04.2020 - 01.2023
Cashier Manager Lead
US Check Cashing
03.2020 - 07.2023
Kitchen Manager
Crestline Hotels & Resorts
03.2018 - 03.2019
Kitchen Supervisor
LTD Hospitality Group
11.2016 - 03.2019
Bachelor's degree - Logistics, Materials, and Supply Chain Management
Universidad De El Salvador
Bachelor of accounting - Accounting and Finance
Universidad de El Salvador
GED - undefined
Anne Arundel Community College
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