Summary
Work History
Education
Skills
Timeline
Generic

Carlos Chicas

Dallas,Texas

Summary

With a proven track record at World Finance, I excel in client service, achieving a 90% first-call resolution rate. Bilingual and proficient in Microsoft Office, my strong communication skills and problem-solving abilities drive results. I'm committed to leveraging my extensive client service experience and organizational skills in a challenging new role.

Work History

Financial Services Representative

World Finance
  • Advised clients on financial products, including savings, loans, and investments
  • Processed transactions and maintained account accuracy
  • Ensured compliance with financial regulations
  • Provided exceptional customer service to build client relationships
  • Assisted in achieving branch sales goals

Residential Aide

Favorite Staffing
  • Effectively handled emergency situations to ensure resident safety
  • Created and led engaging activities to improve residents' quality of life
  • Garnered positive feedback and high satisfaction ratings from both residents and their families
  • Pursued and completed additional training and certifications for career advancement
  • Worked closely with staff and healthcare professionals to provide holistic care
  • Acted promptly on resident needs and concerns as their advocate

Leasing Consultant

Greystar
  • Greet, assist, and qualify potential residents
  • Maintain a professional image and attitude, adhering to Steadfast Companies' policies and procedures
  • Communicate professionally with residents, applicants, and other representatives
  • Prepare and maintain resident and office files with proper documentation
  • Support compliance procedures as directed by the Property Manager and corporate office

Customer Service

Omnilife
  • Managed an average of 100 calls daily, delivering top-notch customer service
  • Attained a 90% first-call resolution rate, minimizing follow-up requirements
  • Contributed to creating a knowledge base, boosting call center efficiency
  • Worked with team members to optimize processes, increasing productivity
  • Commended for strong communication and problem-solving skills

Education

Paralegal Degree Candidate -

Collin College

Skills

● Proficient in Microsoft Word, PowerPoint, and Excel

● Excellent communication abilities and strong patience

● Capable of thoroughly understanding assigned tasks

● Skilled in problem-solving and editing plans, applications, and drawings

● Effective time management and organizational skills

● Bilingual in English and Spanish

● Seeks challenging paralegal position in the field of immigration law

● Extensive clients service experience

Timeline

Financial Services Representative

World Finance

Residential Aide

Favorite Staffing

Leasing Consultant

Greystar

Customer Service

Omnilife

Paralegal Degree Candidate -

Collin College

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Carlos Chicas