Knowledgeable Case Manager experienced in coordinating care for refugee individuals and families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
20
20
years of professional experience
Work History
Accounting Consultant
Freelancer
11.2018 - 05.2023
Provided journal entries and performed accounting on investments, asset allocation, savings and tax planning.
Developed customized financial reports for clients, enabling informed decision-making based on real-time data insights.
Enhanced client satisfaction with tailored financial advice, addressing specific needs and concerns.
Optimized cash flow management through diligent monitoring of accounts receivable and payable, resulting in improved liquidity.
Provided financial management information by preparing financial status analysis and reports.
Conducted routine account reconciliations that ensured accurate recordkeeping and minimized likelihood of costly errors.
Provided expert guidance on interpretation and implementation of accounting standards, ensuring consistent application across organization.
Prepared working papers, reports and supporting documentation for audit findings.
Provided journal entries and performed accounting on an accrual basis.
Addressed complex accounting issues with practical solutions while simultaneously adhering to industry best practices.
Refugee Resettlement Program Case Manager
Church World Services (CWS)
Delray Beach, FL
2013 - 2014
Assured transportation at arrival, assisted, and placed in permanent housing a total of 20 newly arrived refugees' families and 6 singles from Cuba and the Democratic Republic of Congo.
Facilitated lease-signing and move-in, including delivery of new and donated household items
Performed home visits, scheduled health screenings, and secured transportation for refugees' public assistance interviews and attendances
Conducted intake screening, developed service plans, and set goals with all new refugees
Provided referrals and assisted refugees in applying for public assistance, schools, social security, and real work permit cards
Performed refugee cultural orientation and provided ongoing support
Enrolled refugees in English classes and/or employment services.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Implemented strategies to increase public awareness of social and community service programs.
Developed and implemented training programs for staff.
Refugee Employment Program Supervisor
Youth Co-Op, Inc.
Palm Springs, FL
2005 - 2011
Served as liaison to and established and maintained business relationships with businesses in the community and Florida workforce alliance
Successfully supervised daily operations, having managed a caseload of thousands of refugees with a performance exceeding contract required performance
Conducted continuous quality assurance (CQA) which resulted in refugee services improvement
Assisted the program coordinator in staff hiring process including the interview, trained and coached all newly hired staff members
Conducted the employee annual performance appraisals for all staff members.
Directed a team of 16 personnel composed of job developers and program assistants, overseeing records, performance, and quality assurance.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
Participated in community events to promote services and engage with public.
Refugee Employment Program Manager
Lutheran Services Florida
04.2004 - 06.2005
Managed and supervised administrative and daily program operations, complying with policies and regulations and a caseload of approximately 1000 refugees from Africa, Cuba, Haiti, Eastern Europe and Asia.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Managed a total of 24 employment specialists, career laddering job developers and program assistants.
Collaborated with Program Director in budgeting and finance management reviews and recommended corrective action plans
Successfully implemented program policies and procedures including continuous quality assurance (CQA) process.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Led and coordinated the closing down, transition and successful handover of the program to Youth Co-Op, Inc in Palm Beach County, Florida, US.
Refugee Matching Grant Program Administrative Assistant
Lutheran Services Florida
10.2003 - 04.2004
Provided case management services to refugees, asylees and SIVs with significant barriers and vulnerabilities to attain self-sufficiency through employment
Conducted intake, assessment, and orientation of clients eligible for Matching Grant services
Developed comprehensive, detailed, and individualized self-sufficiency plans for each employable adult
Identified client barriers to employment and provided referrals to appropriate public assistance and other available community social services
Provided employment search, client and employer preparation, placement, career enhancement, job training, assessment, and follow-up services
Maintained accurate and timely data collection for employment services, case file management, and reporting on Matching Grant in-kind and cash donations.
Education
MBA - Accounting
Florida Metropolitan University
Brandon, FL
05.2005
Bachelor of Science - Accounting And Economic Activities Analysis
Donetsk Institute of Soviet Trade
Donetsk, Ukraine
06.1991
Skills
Strong knowledge refugee eligibility, resettlement, matching grant, and employment programs
Ability to work with diverse populations and cultures
Ability to communicate effectively with refugees and staff
Multilingual speaking also fluently African languages and dialects such as Lingala, Kikongo and Woyo
Ability to maintain confidentiality of refugees, employers and business or community partners information
Ability to work independently and as part of a team
Computer savvy – proficient in Microsoft Office 365, Google Suite, Dropbox, Acrobat and QuickBooks
Problem-Solving and Decision-Making
Case Management
Case Documentation
Organization and Multitasking
Documentation And Reporting
Personal Qualifications
A professional with fifteen years of combined experience in refugee services and communities' social projects management. Resolute, meticulous, sound decision-maker, and collaborator.
Fax
561.440.6394
References
Upon request
Languages
Portuguese
Native or Bilingual
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Russian
Professional Working
Timeline
Accounting Consultant
Freelancer
11.2018 - 05.2023
Refugee Resettlement Program Case Manager
Church World Services (CWS)
2013 - 2014
Refugee Employment Program Supervisor
Youth Co-Op, Inc.
2005 - 2011
Refugee Employment Program Manager
Lutheran Services Florida
04.2004 - 06.2005
Refugee Matching Grant Program Administrative Assistant
Lutheran Services Florida
10.2003 - 04.2004
MBA - Accounting
Florida Metropolitan University
Bachelor of Science - Accounting And Economic Activities Analysis