Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Carlos Clavell

Kissimmee,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

9
9
years of professional experience

Work History

Customer Associate

Wawa
09.2023 - Current
  • Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Balancing workload efficiently by prioritizing tasks based on urgency or importance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Host

Outback Steakhouse
05.2023 - 09.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Shift Manager

Twistee Treat
05.2022 - 04.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Team Member

Panera Bread
09.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Janitor

Angelino And Son Truck Center
06.2021 - 08.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Counselor-in-Training

Chambers Park
05.2016 - 07.2016
  • Maintained high level of patient confidentiality to comply with all federal and company regulations.
  • Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
  • Counseled clients to help understand and overcome personal, social and behavioral problems.
  • Performed [Number] hours of supervised group and individual counseling sessions.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2022

Skills

  • Restaurant Operation
  • Menu Board Art
  • Safety and Security Enforcement
  • Guest Relations
  • Motivating Performers
  • Billing and Payment Processing
  • Account Management
  • Equipment Sanitation
  • Attentive Service
  • Kitchen Preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Associate

Wawa
09.2023 - Current

Host

Outback Steakhouse
05.2023 - 09.2023

Shift Manager

Twistee Treat
05.2022 - 04.2023

Team Member

Panera Bread
09.2021 - 05.2022

Janitor

Angelino And Son Truck Center
06.2021 - 08.2021

Counselor-in-Training

Chambers Park
05.2016 - 07.2016

High School Diploma -

Osceola High School

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Carlos Clavell