Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Carlos Conde

Altamonte Springs

Summary

Dynamic professional with a proven track record at Spectrum, excelling in consultative sales and customer service. Adept at complaint resolution and call management, I consistently surpassed sales targets while fostering strong client relationships. My active listening and quality control skills drive exceptional results and enhance customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mentor

Spectrum
Maitland
05.2025 - 08.2025
  • Facilitated individualized action plans to address specific learner needs.
  • Conducted regular one-on-one meetings to discuss challenges and successes.
  • Provided constructive feedback on performance and behavior during mentoring sessions.
  • Mentored individuals on professional development topics, including communication and problem-solving.
  • Promoted culture of continuous improvement and lifelong learning.
  • Engaged consistently with mentees through various communication methods.
  • Guided mentees in skill development and personal growth strategies.
  • Met with assigned students in small groups for structured organizational support.

Sales Agent

Spectrum
Maitland
01.2025 - 08.2025
  • Engaged customers to understand their needs and provide tailored solutions.
  • Resolved customer inquiries and issues promptly to maintain strong relationships.
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Engaged potential clients through targeted outbound calls.
  • Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices.
  • Prepared weekly progress reports on sales activities and results achieved.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Surpassed monthly sales targets set by management team.

Customer Service Representative

RXO
Orlando
08.2023 - 12.2024
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Implemented innovative methods for streamlining the customer service process.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Utilized software programs to track shipments from origin to destination.
  • Communicated regularly with customers regarding their orders status.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Supervised warehouse personnel in loading and unloading cargo containers or trucks.

Team Member

Universal Studios
Orlando
04.2022 - 06.2023
  • Assessed company operations for compliance with safety standards.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Identified needs of customers promptly and efficiently.
  • Built and maintained working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.
  • Addressed customer needs, responding to specific requests.
  • Looked for ways to go above and beyond job requirements.
  • Operated cash registers to process payments from customers.
  • Adhered to safety guidelines while operating machinery or stocking shelves.

Team Member

Backyard Burgers
Altamonte Springs
08.2020 - 04.2022
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Answered phone calls regarding inquiries about products or services.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Collaborated with team members to maximize productivity and efficiency.
  • Monitored expiration dates on food items for freshness assurance.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Resolved customer issues promptly in a professional manner.
  • Operated cash registers to process payments from customers.

Education

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
07-2021

Some College (No Degree) -

Full Sail University
Winter Park, FL

Skills

  • Call Management
  • Consultative Sales
  • Complaint resolution
  • Account updating
  • Inbound and Outbound Calling
  • Data Entry
  • Route Management
  • Data Collection
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft Outlook
  • Customer Service
  • Typing proficiency
  • Multi-Task Management
  • Active Listening
  • Quality Control
  • Product Sales
  • Stock management

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Best Oral Interpretation 2020
  • Employee of the Month 2021, 2023
  • Top Sales agent March, April, May 2025
  • Youngest agent to become a mentor 2025

Certification

  • Leeoric Longchallon Supervisor at Spectrum (754) 201-5290

Timeline

Mentor

Spectrum
05.2025 - 08.2025

Sales Agent

Spectrum
01.2025 - 08.2025

Customer Service Representative

RXO
08.2023 - 12.2024

Team Member

Universal Studios
04.2022 - 06.2023

Team Member

Backyard Burgers
08.2020 - 04.2022

High School Diploma -

Lake Brantley High School

Some College (No Degree) -

Full Sail University

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Carlos Conde