Carlos Contreras
Arvin,CA
Summary
Skilled maintenance and janitorial professional with a proven track record in performance evaluation and meticulous attention to detail. Extensive customer service background, exceeding 10 years, in both call center and face-to-face environments. Passionate graphic designer with expertise in Adobe Photoshop, leveraging artistic skills to enhance visual communication. Bilingual proficiency contributes to effective customer engagement and satisfaction. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Maintenance Worker
Walmart
Bakersfield, US
06.2020 - 02.2025
- Ensured restrooms remained sanitary and well-stocked at all times.
Performed mopping, wiping, and sweeping to uphold floor cleanliness.
Handled garbage disposal efficiently, adhering to environmental regulations.
Actively engaged in spill cleanups to maintain safety.
Manufactured bales from plastic and cardboard for effective recycling. - Identified problems during daily work inspections and addressed concerns.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Customer Support Specialist
Williams-Sonoma
Shafter, California
10.2017 - 03.2018
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Upheld high standards of customer services by responding to inquiries, needs, and problems.
Education
Associate of Science - Business Administration and Management
San Joaquin Valley College
Bakersfield, CA02.2002
High School Diploma -
Arvin High
Arvin, CA06-1997
Skills
- Residential cleaning and maintenance
- Organizational skills
- Floor care and sanitation
- Driving and supervision
- Kitchen operations
- Adobe Photoshop and graphic design
- Administrative tasks and Microsoft Office
- Point of sale systems
- Order fulfillment and inventory management
- Retail sales and customer service
- Microsoft Excel and Word proficiency
- Guest services and support
- Janitorial experience
- Business development and B2B sales
- Clerical duties and data entry
- Product demonstrations and marketing strategies
- Hospitality management and food service
- Basic math skills and cash handling
- Warehouse operations management
- Time management and typing proficiency
- Photo editing and computer literacy
- Attention to detail
- Painting and wall repair
- Issue troubleshooting
- Cleaning and sanitizing
- Reliability and punctuality
Certification
Driver's License
Business Administrations A.S. Degree
High School Diploma
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Maintenance Worker
Walmart
06.2020 - 02.2025
Customer Support Specialist
Williams-Sonoma
10.2017 - 03.2018
Associate of Science - Business Administration and Management
San Joaquin Valley College
High School Diploma -
Arvin High
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Websites
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.