Hi, I’m
Carlos Cornejo
Los Angeles,CA
Summary
Bilingual, well-qualified Analyst with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
years of professional experience
Work History
DPSS Los Angeles County
Eligibility Worker II
02.2021 - Current
Job overview
- Interview potential and/or continuing participants for public assistance welfare programs.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Assisted clients with completion of applications and paperwork.
- Trained staff on current eligibility requirements and policies.
- Devised and implemented strategies to streamline eligibility verification processes.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Make appropriate referrals for immediate and long-term needs.
- Compute benefits for eligible applicants or recipients.
- Proficient interviewing and communication skills.
- Knowledge of basic government organization and operations.
- Research, review and analyze eligibility data.
- Ability to translate extracted information through effective communication and proficient interviewing skills.
- Manage and maintain caseload.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
Starbucks Coffee Company
Training Manager
04.2019 - 02.2021
Job overview
- Fostering, creating, and cultivating a healthy culture for both employees, customers and community partners.
- Expertly supervise production line operation for quality control and assurance.
- Constructed systems and analyzed procedures.
- Screen, on-board, and train all new employees
- Manage & coordinate company-wide weekly communications.
- Implement training, adjust and develop diverse approaches for future programs within the company.
- Manage and create schedules based on analyzing customer trends and sales.
- Constant exploring and discovering areas of problems and growing by creating solutions.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Stayed abreast of industry trends and emerging best practices in talent development, ensuring the organization maintained a competitive edge in workforce capabilities.
KonRob/StarKon
People Operations Specialist
06.2016 - 12.2019
Job overview
- Organizing daily briefings.
- Employee on/off-boarding.
- Management of employee training
- Collaborated with management to create effective performance review processes for continuous improvement.
- Facilitated open communication channels between staff members and management, promoting a transparent work environment.
- Streamlined HR processes by adopting efficient technology solutions, resulting in improved productivity.
- Optimized company-wide workforce planning by analyzing staffing needs based on projected growth trends.
- Coordinated employee engagement events designed to boost morale and foster strong relationships between team members.
- Supported talent acquisition efforts by crafting attractive job descriptions and assisting in candidate screening procedures.
- Spearheaded diversity initiatives within the organization, fostering an inclusive work environment for all employees.
- Reduced employee turnover by conducting insightful exit interviews and addressing key issues identified.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Review, analyze, assess and adjust employee journey based on data and research
- Provide assistance with new team onboarding, training, orientations, and employee reviews
- Constructed systems and analyzed procedures and protocols
- Assists with overall Human Resources management
- Develop, organize, and implement company policies and procedures
- Data mine, collect, and analyze staff performances, values, and operations
- Analyzed data to help provide valid operational suggestions
- Proficient interviewing and communication skills
- Ability to communicate extracted information through effective communication and proficient interviewing skills
- Ability to creatively and reasonably solve managerial problems while implementing analytical techniques
- Ability to discover and define problem areas
- Coordinates and execute necessary action plans for recommendations
- Develop, analyze, and project consequences to alternatives
- Strong English usage, spelling, diction, and punctuation
- Assist management of budgeting, workload and staffing analysis, recruitment and test development, and employee relations.
Education
California State University, NorthridgeNorthridge, CA
B.A. from Cinema & Television Arts
05.2013
Skills
- Written and verbal communication
- Application processing
- Appointment Scheduling
- Policy Knowledge
- Telephone Etiquette
- Effective communication skills
- Interviewing
- Verbal Communication
Timeline
Eligibility Worker II
DPSS Los Angeles County
02.2021 - Current
Training Manager
Starbucks Coffee Company
04.2019 - 02.2021
People Operations Specialist
KonRob/StarKon
06.2016 - 12.2019
California State University, Northridge
B.A. from Cinema & Television Arts
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