Summary
Overview
Work History
Education
Skills
Timeline
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Carlos Cortes

Carlos Cortes

Spring,TX

Summary

Highly motivated and personable customer support professional with more than 6 years' experience delivering top-notch customer service. Adept at quickly assessing customer needs and finding solutions to keep them satisfied. Committed to 100% customer satisfaction. Proven ability to deliver quality results under pressure in fast-paced work environments in both the healthcare field and sales overall. Track record of success in building relationships with clients, developing new business and achieving repeat business. Eager to learn and adapt to difficult challenges and working with teammates to produce something bigger than ourselves.

Overview

4
4
years of professional experience

Work History

Intake Coordinator II

Accolade/2nd.MD
01.2023 - Current
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Kept high average of performance evaluations.

Health Advocate

Accolade/2nd.MD
12.2021 - 12.2022
  • Handle an average of 100 outbound and inbound calls per day
  • Responsible for providing high-quality customer service to customers by answering questions, addressing concerns, and resolving issues in a timely and professional manner
  • Increase member engagement by educating members on the value of the company's services
  • Enhance member experience through effective communication with nurses and the rest of their care team
  • Extremely detail-oriented with the ability to quickly and accurately collect medical history/information.

Sales Representative/Foreman

REPUBLIC GUTTERS AND ROOFS
01.2021 - 11.2021
  • Developed sales strategies and maintained relationships with key clients
  • Responsible for meeting quarterly and annual sales targets
  • Increased sales by developing new sales strategies and by maintaining relationships with key clients.

Sales Representative

NORTH AMERICAN ROOFING CO.
08.2020 - 01.2021
  • Created contacts for clients and the company
  • Improved strategies to increase sales and generate leads
  • Analyzed data and documented detailed records of transactions with clients.

Education

Associate of Arts -

Lone Star College
Spring, TX

Skills

    Bilingual: English and Spanish

    Statistical visualization

    Data management

    Creative problem solving

    Documentation management

    Analytical

    Adaptability

    Care navigation

    Collaborative planning

Timeline

Intake Coordinator II

Accolade/2nd.MD
01.2023 - Current

Health Advocate

Accolade/2nd.MD
12.2021 - 12.2022

Sales Representative/Foreman

REPUBLIC GUTTERS AND ROOFS
01.2021 - 11.2021

Sales Representative

NORTH AMERICAN ROOFING CO.
08.2020 - 01.2021

Associate of Arts -

Lone Star College

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Carlos Cortes