Carlos Cortes Sarria
521 E 26 TH St Hialeah,FL
Overview
24
24
years of professional experience
Work History
Dental Lab TechnicianIngeniero industrial and
Caralex Dental lab
Hialeah, Florida
08.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Director of Logistics
Empresa de contrucciones Industria Electrica
La Habana,, Cuba
08.2008 - 03.2012
- Oversaw logistics operations to ensure efficient supply chain management.
- Coordinated transportation schedules to optimize delivery timelines and resources.
- Developed and implemented strategic logistics plans for operational improvements.
- Implemented inventory management systems to streamline stock control procedures.
- Tracked progress against goals using KPIs such as shipping accuracy rate, time from order entry to shipment completion.
- Monitored inventory levels to ensure timely delivery of goods and services while adhering to company policies.
- Oversaw the development of transportation plans, ensuring efficient routes were taken while minimizing cost.
- Assisted in the selection process for new warehouse locations that would best meet operational needs within budget constraints.
- Collaborated with internal teams such as sales, marketing, finance and IT departments to optimize supply chain management processes.
- Communicated effectively with shippers, customers, and receivers regarding changes in pick up or delivery status.
- Fostered strong relationships with local and national vendors and suppliers.
- Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Established transportation cost standards and economical shipping practices.
General Director
Empresa Importadora Autoimport
La Habana,, Cuba
01.2002 - 07.2006
- Directed operational strategies to enhance import processes and logistics efficiency.
- Managed cross-functional teams to improve collaboration and workflow effectiveness.
- Developed relationships with suppliers to ensure timely product availability and quality.
- Implemented compliance protocols to meet regulatory standards in import operations.
- Worked closely with Human Resources department on employee relations matters such as discipline or grievances.
- Evaluated operational processes regularly for efficiency improvements or cost savings opportunities.
- Established policies and procedures to ensure compliance with applicable laws and regulations.
- Negotiated contracts with vendors, suppliers, and customers for goods and services.
- Created new business initiatives that increased customer satisfaction ratings by 20%.
- Represented the organization at industry events, conferences, and public meetings.
- Implemented new technologies to streamline processes and enhance productivity.
- Monitored progress by establishing plans, budgets and measuring results.
Education
Ingeniero Industrial - ¨Cujae ¨ Cuba
University Center ´jose Antonio Echevarria¨CUJAE
¨La Habana,07-2009
Skills
- Dental technology
- Supply chain management
- Regulatory compliance
- Inventory control
- Data analysis
- Customer relationship management
- Logistics coordination
- Team leadership
- Verbal communication
Timeline
Dental Lab TechnicianIngeniero industrial and
Caralex Dental lab
08.2019 - Current
Director of Logistics
Empresa de contrucciones Industria Electrica
08.2008 - 03.2012
General Director
Empresa Importadora Autoimport
01.2002 - 07.2006
Ingeniero Industrial - ¨Cujae ¨ Cuba
University Center ´jose Antonio Echevarria¨CUJAE