Carlos Cortez
San Jose,CA
Summary
Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
27
27
years of professional experience
Work History
Project Manager
CA Commercial Cleaning, Inc.
04.2008 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
CFO
CA Commercial Cleaning, Inc.
02.2008 - Current
- Streamlined financial processes by implementing automation and reducing manual tasks, leading to increased efficiency and accuracy.
- Enhanced cash flow management through the development of robust forecasting models, ensuring optimal liquidity for business operations.
- Spearheaded the implementation of a new financial reporting system, resulting in more accurate and timely data for decision-making purposes.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Negotiated favorable terms with vendors and suppliers, achieving significant savings on procurement expenses.
- Mentored finance team members, fostering a culture of professional growth and skill development within the department.
- Oversaw budgets, payroll, and accounts payable and receivable.
Store Manager
KFC
06.2005 - 01.2008
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Supervisor
KFC
02.2000 - 05.2005
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Assisted in recruiting efforts to attract qualified candidates that aligned with the brand values and contributed positively to the team dynamic.
- Supervised daily operations by directing customer service, inventory and sales operations.
Customer Financial Services Representative
KFC Restaurant
06.1997 - 02.2000
- Enhanced customer satisfaction by addressing and resolving financial inquiries in a timely manner.
- Streamlined account management processes for increased efficiency and improved customer experience.
- Reduced delinquencies with proactive communication and payment plan negotiations.
- Developed rapport with customers, fostering loyalty and repeat business.
Education
Associate of Arts - Business Management
San Jose City College
San Jose, CA High School Diploma -
Andrew Hill High School
San Jose, CA06.1997
Skills
- Data Analysis
- Document Management
- Logistics Management
- Risk Management
- Financial Administration
- Project Planning
- Expense Reports
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
CA Commercial Cleaning, Inc.
04.2008 - Current
CFO
CA Commercial Cleaning, Inc.
02.2008 - Current
Store Manager
KFC
06.2005 - 01.2008
Store Supervisor
KFC
02.2000 - 05.2005
Customer Financial Services Representative
KFC Restaurant
06.1997 - 02.2000
Associate of Arts - Business Management
San Jose City College
High School Diploma -
Andrew Hill High School
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