Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlos Crespo

Garrett,IN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Phone Sales Associate

OSL Wireless
10.2023 - 01.2024
  • Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
  • Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
  • Provided exceptional customer service, resolving issues with empathy while maintaining a professional demeanor at all times.
  • Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
  • Adapted sales approach based on individual customer needs, leading to successful conversion rates.

Shift Manager/Key Holder

Pizza Hut
11.2022 - 08.2023
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Cell Phone Sales Associate

Cricket Wireless
03.2022 - 08.2022
  • Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
  • Achieved sales targets consistently by identifying customer needs and matching them with appropriate products.
  • Built strong relationships with customers, resulting in repeat business and positive referrals.
  • Assisted management with inventory control, ensuring optimal product availability for customer needs.

Online Grocery Associate

Walmart
03.2021 - 03.2022
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Enhanced the online shopping experience for customers with timely order processing and communication.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with team members to streamline the order process, resulting in improved productivity.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.

Utility Clerk

Kroger
02.2020 - 03.2021
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.

Education

High School Diploma -

Central High School
Bridgeport, CT
07.2011

Skills

  • Computer Skills
  • Objection Handling
  • Organization
  • Building Rapport
  • Customer Service
  • Multitasking
  • Conflict Resolution
  • Positive Attitude
  • Problem Solving

Timeline

Phone Sales Associate

OSL Wireless
10.2023 - 01.2024

Shift Manager/Key Holder

Pizza Hut
11.2022 - 08.2023

Cell Phone Sales Associate

Cricket Wireless
03.2022 - 08.2022

Online Grocery Associate

Walmart
03.2021 - 03.2022

Utility Clerk

Kroger
02.2020 - 03.2021

High School Diploma -

Central High School

Similar Profiles

CREATE PROFILE
Carlos Crespo