Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carlos Cuevas

Houston,TX

Summary

Dedicated team leader with over a year of experience in prioritizing customer experience and enhancing team dynamics. Proven expertise in business operations, specializing in process optimization and project management. Strong communication and problem-solving skills facilitate effective decision-making and drive organizational success. Committed to fostering a collaborative environment that promotes high productivity and efficiency.

Overview

4
4
years of professional experience

Work History

Team Leader

Chick-fil-A
Houston, United States
11.2021 - Current
  • Assisted customers in selecting and purchasing food items
  • Operated cash register and handled cash transactions
  • Prepared food and beverages
  • Maintained cleanliness and organization of the counter area
  • Developed and implemented kitchen policies, procedures, and quality standards.
  • Was in charge of training new team members
  • Made sure customers were the #1 priority
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Implemented strategic plans to enhance team performance and productivity.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Analyzed company's expenditures and developed financial models.
  • Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.

Food Service Worker

Methodist Willowbrook Hospital
Houston, TX
05.2024 - 06.2025
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored inventory levels of food items used during meal services.
  • Refilled condiments, napkins and server workstations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Ensured all dishes were presented attractively before serving to customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Ensured that all foods were prepared according to health department regulations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Cleaned kitchen areas, equipment and utensils.
  • Made meals in accordance with company standards and requirements.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Performed opening and closing duties as assigned by management.
  • Collaborated with team to deliver timely service of items.

Food Service Worker

MD Anderson Cancer Hospital
Houston , TX
08.2024 - 01.2025
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored inventory levels of food items used during meal services.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Refilled condiments, napkins and server workstations.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Ensured all dishes were presented attractively before serving to customers.
  • Filled and served various beverages for customers.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Ensured that all foods were prepared according to health department regulations.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Replenished condiments at customer tables as needed.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Made meals in accordance with company standards and requirements.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Served meals to customers in a friendly and courteous manner.
  • Followed recipes and customer requests to prepare meals.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Collaborated with team to deliver timely service of items.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Greeted customers upon arrival in the dining area.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Organized take-out orders for customers who requested them.
  • Prepared beverages such as coffee, tea, soda.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted with inventory management and restocking supplies as needed.
  • Rotated inventory to reduce waste and optimize freshness.
  • Packaged and bagged cooked food and prepared items.
  • Delivered food orders promptly and accurately to guests tables.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Set up, restocked and cleaned dining areas.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Package Handler

UPS
Houston, TX
11.2023 - 04.2024
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Packed boxes and stock using organizational guidelines.
  • Palletized boxes to increase movement and shipment efficiency.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Monitored package deliveries to ensure timely arrivals at destinations.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Maintained clean and organized work area, adhering to safety standards.
  • Operated material handling equipment safely to move heavy packages.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Protected company inventory by maintaining and organizing storage areas.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Organized packages according to type, size, destination, and other specifications.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Education

High School Diploma -

Macarthur High School
Houston, TX

Skills

  • Customer service
  • Cash handling
  • Food preparation
  • Beverage service
  • Inventory management
  • Point of sale systems
  • Communication skills
  • Attention to detail
  • Work Planning
  • Team Supervision
  • Safety Processes and Procedures
  • Overseeing Daily Activities
  • Evaluating Employee Work
  • Safety
  • Goal Setting
  • Problem-Solving
  • Team Check-Ins
  • Attention to Detail
  • Analytical Thinking
  • Staff Training
  • Conflict Resolution
  • People Management
  • Teamwork and Collaboration

Affiliations

  • I like to express myself by showing off my skills in the arts
  • I enjoy going to the gym at least 4 times a week
  • I like to put aside time in my day to speak with God to further my connection with my faith.

Timeline

Food Service Worker

MD Anderson Cancer Hospital
08.2024 - 01.2025

Food Service Worker

Methodist Willowbrook Hospital
05.2024 - 06.2025

Package Handler

UPS
11.2023 - 04.2024

Team Leader

Chick-fil-A
11.2021 - Current

High School Diploma -

Macarthur High School

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Carlos Cuevas