Carlos Cunningham

• Establishing rental rates, developing strategies to maximize rental income, and monitoring compliance with rental agreements
• Negotiating and enforcing leases, negotiating leases/contracts with contractors, and collecting security deposit
• Verifying income, assets, and expenses, and completing file tracking sheet for each applicant.
• Overseeing maintenance and preventive measures, contracting for repairs and service, and preparing specifications for competitive bids
• Resolving disputes, responding to tenant inquiries and complaints, and maintaining positive relationships with tenants
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Overseeing properties' personnel and assessing their performance, recruiting, onboarding, training, assessing, and promoting employees
• Administer operations to handle needs of more than 100 tenants across 144 property units

• Analyzed competitor pages to locate backlink and keyword opportunities.
• Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
• Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
• Spearheaded client meetings to determine project needs and professional requirements and identify correct course of action enhance client success.

• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Conducted market research and analysis to identify consumer trends and preferences.
• Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
• Distributed advertising and marketing collateral to store locations.

• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Followed company policies and procedures during shift.
• Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
• Drove safely at all times to avoid accidents and harm.

• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Set up and ran Grinder & Wheel-A- Brator Operator for equipment.
Completed finishing work, including deburring, buffing, and polishing materials according to strict tolerances.
Calibrated machines to keep them running at peak performance.
Monitored machine operation and diagnosed malfunctions.

• Implemented practical project documentation systems to strengthen traceability.
• Scheduled contractors and materials deliveries.
• Led team of 6-8 contractors and reported project progress to senior managers.
• Surveyed sites to determine material needs and accurately manage inventories and budgets.

• Operated scale to weigh materials and vehicles according to policy.
• Maintained scale area to offer a clean and presentable work area.
• Received incoming shipments and inspected items for specifications compliance.
• Rejected non-conforming shipments and processed paperwork.
• Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
• Maintained recycling collection sites to handle reclaimable waste from.
• Weighed and measured materials and updated records with collected data.
• Proven ability to develop and implement creative solutions to complex problems.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered packages to customer doorsteps and business offices.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Verified accuracy of all deliveries against order forms.
• Managed over 50+ customer inquiries and complaints daily politely and professionally.