Carlos Curiel
Santa Rosa,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Traffic Controller
Traffic Managment, Inc.
Santa Rosa , CA
2023.08 - Current
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
Manager
Residential Care Facility for the Elderly
Santa Rosa , CA
2007.06 - 2021.09
- Operated 3 care facilities for the elderly
- Conducted the payroll, accounting, and overall financial hub for each care home which included employee benefits, supplies, and any additional items for day to day operations
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performa
- Supervised 9-12 employees.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Housekeeping Assistant Manager
Madrona Manor Restaurant and Hotel Company
Healdsburg , CA
2018.06 - 2020.03
- Assisted guests with special requests or needs while on property.
- Reported any maintenance issues or damages to appropriate personnel.
- Stocked carts with cleaning supplies, linen, and other items as needed.
- Inspected vacated rooms for cleanliness and damage prior to room being put back into inventory.
- Ensured that safety protocols were followed at all times while performing job duties.
- Participated in regular training sessions related to health and safety regulations.
- Communicated effectively with supervisors regarding any problems encountered during shift.
- Assisted colleagues with restocking supplies throughout the day as needed.
Slot Supervisor
River Rock Casino
Geyserville , CA
2005.06 - 2018.10
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Resolved customer complaints promptly and professionally.
- Inspected gaming equipment to ensure proper functioning.
- Conducted daily audits of slot machines, paperwork, and cash drawers.
- Maintained accurate records of all financial transactions related to the slots area.
- Created schedules for staff members based on customer traffic patterns.
- Performed regular maintenance checks on gaming machines to ensure safety and performance standards were met.
- Analyzed data from monthly reports to identify trends in customer behavior or areas that require improvement.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Developed strategies for increasing revenue through promotions or specials in the slots area.
Education
Bachelor of Science - Business with Concentration in Marketing
University of Phoenix
Phoenix, AZ08.2016
Associate of Arts - Foundation of Business
University of Phoenix
Phoenix, AZ09.2011
Bachelor of Science - Electrical and Computer Engineering
National University
La Jolla, CASkills
- Organizational skills
- Technical support
- Team work
- Accuracy
- Technical precision
- Writing skills
- Customer service (10+ years)
- Reliable
- Repair Slot Repair (7 years)
- Programming Software (7 years)
- Inventory management (7 years)
- Dispatching (7 years)
- Valid [State] driver's license
- Strategic Planning
- Business Administration
- Marketing
- Policy Implementation
- Performance Management
- Workforce Management
- Operations Management
- Budget Control
- Staff Management
- Team Leadership
- Verbal and written communication
Timeline
Traffic Controller
Traffic Managment, Inc.
2023.08 - Current
Housekeeping Assistant Manager
Madrona Manor Restaurant and Hotel Company
2018.06 - 2020.03
Manager
Residential Care Facility for the Elderly
2007.06 - 2021.09
Slot Supervisor
River Rock Casino
2005.06 - 2018.10
Bachelor of Science - Business with Concentration in Marketing
University of Phoenix
Associate of Arts - Foundation of Business
University of Phoenix
Bachelor of Science - Electrical and Computer Engineering
National University
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